Kamal Krishna Anand

• Triage of Customer Production defects that are reported through JIRA & ServiceNow
• Vital assistance for Production Golive and provide immediate fixes /workarounds to (Severity-1 incidents) for critical Business issues
• Communicates regularly with multiple stakeholders to efficiently work on high priority incidents
• Provides effective solutions to third-party implementation teams and customers using Data analysis during the triage process
• Documentation of Enhancement requests and augmentation of the identified change in the applications via User Stories
• Creates training modules on various functional areas and participate in the design and documentation of business functions, translating written business requirements into working designs
• Prioritised Sprint items based on value addition to the client and presented Weekly Status report to the client.

• Translating Business requirements, driving solutions and resolving issues of Business Stakeholders /Development Teams/ QA Teams
• Requirement analysis, preparing documents including Business Requirement documents, Technical Specification documents, Visio Flows, Business Cases etc
• Managed Development/ QA Teams across the Sprint and provided clarification to the teams throughout the Development lifecycle
• Followed Agile methodologies
• Defined and developed features & User stories
• Management of JIRA and task prioritization for Development Team
• Designed and implemented application database code on SQL server and developed ETL process for data migration.

• Worked on complete software development lifecycle of the Project.

• Worked on complete software development lifecycle of the Project.

• Worked on building functional plan-o-grams using JDA Space planning tool for a retail customer.