Kamal Kumar Raju Kankipati

Software Engineer

Hyderabad

Summary

With over 9 years of experience, I am a results-oriented Production Support Engineer with expertise in maintaining and deploying infrastructure and services. I have acquired hands-on experience in implementing DevOps concepts, including version control, Jenkins, and Ansible. My work has involved collaboration with various application servers such as Tomcat and Weblogic. Additionally, I have automated daily activities through shell scripting to enhance efficiency.

Overview

years of professional experience

years of post-secondary education

Work History

Technical Support Engineer

ServiceNow

07.2021 - Current

Experience in addressing challenges related to Tables and Dictionary, Update Sets, System Applications, and the ServiceNow platform.
Addressed issues pertaining to Authentication, Email Notifications, System Web Services (including REST and SOAP APIs), Integration Hub, and Import Sets.
Consistently met or exceeded performance metrics, contributing to overall team success.
Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Technical Support Analyst

Oracle India Private Limited

12.2018 - 06.2021

Working on the issues that are raised by the customer on Oracle Meter Data Management by replicating in the test environments and providing the solutions with respect to it.

Production Support Analyst

Accenture Solutions Private Limited

01.2015 - 12.2018

Created servers health check and memory check using Ansible scripts
Created the CICD pipeline to deploy the codes in Non-Prod
Created shell scripts in production to check the current day's feed files before the job runs
Created shell scripts in production to monitor CPU, Memory, Disk Space Utilization
Created shell scripts in production to take a backup of the received feed files
Automated manual tasks related to a database using a shell script
Worked on ELK Stack, Splunk, Pingdom, Nagios
Worked on migration of FTP to Connect Direct
Worked on Application, server related incidents that are created by users/customers as per priority.

Education

B.Tech - Electrical and Electronics Engineering -

Lendi Institute of Engineering and Technology

Vizianagaram, IN

06.2010 - 05.2014

Skills

OS: Linux

Scripting Languages: Shell Scripting

Scheduling Tools: Tivoli, AutosysApp & Web Servers: WebLogic, TomcatPlatforms: Linux and UNIX, SolarisApplication MaintenanceServer MaintenanceInfrastructure MonitoringDeployment & ProvisioningAutomation

System Web Services

Authentication

Timeline