Kamalmeen Kaur

• Handled SLPASHLEARN (USA) clients.

• Monitor day-to-day operations with the team and clients in order to understand their requirements and
issues.

• To report it to the operations manager and recommend actionable improvements when necessary.

• Conduct research to determine efficiency and effectiveness of managerial policies and programs.

• Analyze and provide advice on the managerial methods in order to be compliant with the government rules and regulations regarding the education in private sector.

• Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points.

• Conduct quality audits and develop quality management and quality assurance standards.

• Build and maintain strong relationships with clients, this involved regular communication, managing client expectations, providing high-quality service, and identifying opportunities for additional services.

• Work collaboratively with colleagues and cross-functional teams to deliver high-quality solutions to clients.

• Addressed customer complaints regarding their credit cards and mitigated dissatisfaction by employing timely and on-point solutions.
• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction with First Call Resolution.
• Resolved concerns with products or services to help with retention and drive sales.
• Handled queries like credit card statement reconciliation, payments, EMI creations and foreclosures and upselling of credit cards.

• Handled Citibank US international Clients in Credit cards department.
• Responded to customer questions via telephone and written correspondence regarding their financial transactions, EMI creation and foreclosures, creating balance transfer requests while resolving their technical issues as well related to Citibank app.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.