Kamal Nayan Srivastava
Program Manager
Siddharth Vihar,UP
Summary
Dynamic and results-oriented Program Management Professional with over 19 years of extensive experience in IT Infrastructure Management, Operations, and Service Assurance. Proven expertise in leading offshore IT transition projects across diverse sectors, including BFS, CMIT, and CGRLH, while effectively managing complex service delivery initiatives. Skilled in project management, security management, and capacity management, with a strong track record of driving successful outcomes in backend infrastructure such as servers, storage, and networks. Currently overseeing large-scale strategic programs and projects as a Program Manager, demonstrating a commitment to excellence in service delivery and change management within reputable organizations.
Overview
19
19
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Program and Portfolio Manager
HCL Technologies
04.2022 - Current
- Facilitated portfolio performance review and implemented new strategies.
- Mentored junior team members, sharing knowledge on portfolio management techniques and fostering professional development.
- Provided strategy advice to high net worth clients.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
- Developed rebalancing strategies to minimize risk exposures.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built teams to address project goals and objectives for multiple projects.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Participated in pilot tests and revised programs based on feedback and results.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Project Manager
Genpact
11.2016 - 04.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
Project Leader
British Telecom India
08.2015 - 11.2016
- Experience in coaching and supervising junior project leaders and project coordinators through work packaging.
- Taking a lead role in scheduling, planning and driving through issues such as changes to scope of the project.
- Worked very closely with clients at all levels to build and manage relationships. Ensuring they are happy with the service, I provide. I work hard to ensure that the services delivered right first time.
- Worked as primary interface to the customer, other vendors and all BT teams associated with the project.
- Managing IT Infrastructure projects related to Security/LAN/CLAN/WAN/WLAN/Voice/Video-conferencing implementation and transition projects. Worked with the Delivery Integration Team to ensure that all relevant Teams and alliance teams are engaged to deliver the service at Implementation.
- Responsible for End-to-End implementation of projects and coordination across multiple teams across the globe.
- Thorough knowledge of BT product portfolio, which includes BT Connect, BT Connect, BT One, etc.
- Hands on experience on BT proprietary tools like Genesis, PPR, Tahiti, Diplomat, Escalate.net, Classic, etc.
- Coordination with multiple vendors and suppliers for delivery of hardware and services.
- Involved in project level reporting which has high visibility across the engagement.
- Create necessary documents with attention to quality and adhere to the account specific process requirements.
- Follow Account specific Project change review process and submit Project change requests.
- Chaired regular Technical Project Review Meetings, Customer facing Meetings (if required), attend TPD Review Meetings and produce all documentation and minutes as appropriate also maintained all required documentation in a central repository.
- Managing all changes in accordance to the TPD Change Management Process so preventing the implementation of unauthorized changes and cost exposures.
- Governance: ensuring that the right people, based on the right information, take decisions.
- Risk Analysis: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice. Use of ARM tool, which is the active risk manager for this purpose.
- Managing resources for project via Resource Tracker.
- Managing the T&T Committee, which is an operational governance committee, reporting to the Strategic Committee, and is responsible for the oversight, management and completion of T&T. It envisaged that scope change would be managed through this forum.
Project Manager
HCL Info Systems Ltd
06.2012 - 08.2015
- Also involved in the development, updating and monitoring of business and action plans on different project.
- Project: NOC Project for Petro chemical company.
- Job Profile in HCL: Project Manager
- Roles and Responsibilities: –
- Leading and organizing a team. Ensuring high motivation level of team resources.
- Managing risks and issues, those are affecting project deliverables.
- Vendor Management & Maintaining established SLAs.
- Ensuring that relevant management information captured and analyzed.
- Responsible for implementation of IT & Cyber Security Infrastructure for Company's solution deployments at customer locations.
- Reviewing the efficiency and effectiveness of service delivery.
- Responsible for handling the project finance. Also, establish best practices and processes to improve repeatability and deployment efficiency.
- Proactive supervision of all access/regional/core network and security platforms, trunks and systems for all services (Data.), through automation: trouble tickets created automatically in-service desk tool.
- Providing support in troubleshooting and diagnosing faults and at time configuring customer Cisco routers and design their policies for traffic movement through multiple paths available.
- Coordinates testing and/or hardware replacement with vendors, Field Services and Carriers towards problem resolution.
- Interface with Carrier/vendor supervisors/managers as an escalation point of contact for effective incident resolution.
- Identify, analyze, prioritize, mitigate and communicate project risks.
- Helping the client contract manager with the development of operating procedures.
- Developing training and briefing material for staff.
- Keeping in close contact with key project members and decision makers.
- Involved in interpreting performance data and translate this into practical improvements.
- Providing Technical guidance and Leadership to the Incident Management team and security management team.
- Attending Management meetings related to Shift Operations activities
- Conducting Performance Appraisals
- Provide Handling of team/ documentation responsibilities
Global Network Control Unit Engineer
Orange Business Services
05.2010 - 06.2012
- Enterprise Technology Management Center - NOC within ENO/IBNF is responsible for backbone network support on all Orange Business Services shared Networks and Services. ENTMc-NOC is First and second level backbone support team for all Backbone network supervision centers. NOC is 24x7 team and mainly involved in Fault Management and Network Change Management activities for Orange Business Services backbone networks.
- Network Surveillance and Service Restoration
- Proactive supervision of all access/regional/core network platforms, trunks and systems for all services (Data, IP and Voice services), through automation: trouble tickets created automatically in Clarify queues
- Troubleshooting and full ownership of any network fault until service restoration, through strong interlocks with Carriers / local PTT, Field Services, Global Network Support, Regional Planning and Implementation teams.
- Fault Notification and Communication
- Notification and escalation procedure through EAN for Network and Security Events, to keep Orange Business Services and its customers (CSC, CSM, management) aware of any service impacting event.
- Prime Targets & Responsibilities:
- Address and correct all network events/issues /tickets referred to the group in an effective and timely manner by utilizing the appropriate internal and external resources.
- Diagnose and Check all hardware components and the majority of the software components in the Operations environment.
- Effectively handover shift status information to the next shift assuming responsibility.
- Continuously monitor and collate data for any repeated/chronic network problems, gather all necessary information to implement corrective/ prevention action plan.
- Effectively schedule, assign and prioritize tasks to ensure proper Global Network Control coverage.
- Remain familiar with the site facilities and the process to involve local engineers as and when required.
- Coordinates testing and/or hardware replacement with vendors, Field Services and Carriers towards problem resolution.
- Interface with PTT/vendor supervisors/managers as an escalation point of contact for effective incident resolution.
Service Desk Specialist Level – II
Orange Business Services
05.2008 - 05.2010
- Prime Targets & Responsibilities:
- Providing Level-2 support in troubleshooting and diagnosing faults and at time configuring customer Cisco routers and design their policies for traffic movement through multiple paths available.
- Proactively monitoring customer's network on 24x7 basis and updating them regularly. Also following up network outages thru Clarify Network tool and following time bound escalations
- Handle problems escalated from Level 1 and providing online & onsite support to Enterprise customers of Asia-Pacific for their network related queries and outages
- Follow-ups & escalations with Fixed service providers, Carriers and ISP for restoration of services. Ensure maintaining of committed SLAs to esteemed customers.
- Carriers as Singtel, Telstra, Telecom New Zealand, AT&T, C&W, BT, Optus, etc.
- Achieving our Key focus area i.e. Customer Delight by maintaining good relations with Higher Management of customers.
- Achieving our Key focus area i.e. Customer Delight by maintaining good relations with Higher Management of customers.
- Involved in E1, E3, DS3, STM-1, and Ethernet troubleshooting on physical and layer-3 level.
- At times handling Escalations up to Level-3 acting as backup Team Leader as well as acts as Manager on Duty in Out of Business Hours.
- Have received Local Achievement Award for 2008, 2009.
- Have received Appreciations from CSMs via e-mails.
Engineer (Network Engineer - Field)
Datacraft India Ltd.
09.2006 - 05.2008
- As a part of NOCTECH team, which is Level-3 of escalation and with full access level of devices mainly responsible for:
- CAP Engineer-Responsible for 100% Uptime of CAP.
- Monitoring and maintain above 300 Lease Line + ISDN Line of SBI.
- Installation of E1 Links in SBI (CAP) City Aggregation Point in 7206 Router.
- Installation and troubleshoot of ISDN PRI line for Backup link to support down time for Lease line.
- Administrate the Installation and commissioning of Lease Line, ISDN BRI, IP Phone Line in Branch's.
- Coordination with BSNL Department for all the activity related to Lease Circuits.
- Preparation of daily reports related to network utilization and uptime to HO.
Education
B.Tech. - Electronics & Instrumentation Engineering
M.P.E.C, U.P. Technical University
Lucknow01.2006
Passed XIIth - undefined
P. Board Lucknow
Lucknow01.2000
Passed Xth - undefined
U.P. Board Lucknow
Lucknow01.1998
Skills
Client engagement
Effective team collaboration
Team leadership
Work delegation
Cost estimates & budgets
Contract negotiation
Annual performance reviews
Risk analysis and management
Program leadership
Strategic planning
Stakeholder management
Change management
Performance monitoring
Strategic direction
Scheduling and planning
Budget coordination
Certification
Prince 2 Practitioner Certified
Timeline
Program and Portfolio Manager
HCL Technologies
04.2022 - Current
Project Manager
Genpact
11.2016 - 04.2022
Project Leader
British Telecom India
08.2015 - 11.2016
Project Manager
HCL Info Systems Ltd
06.2012 - 08.2015
Global Network Control Unit Engineer
Orange Business Services
05.2010 - 06.2012
Service Desk Specialist Level – II
Orange Business Services
05.2008 - 05.2010
Engineer (Network Engineer - Field)
Datacraft India Ltd.
09.2006 - 05.2008
Passed XIIth - undefined
P. Board Lucknow
Passed Xth - undefined
U.P. Board Lucknow
B.Tech. - Electronics & Instrumentation Engineering
M.P.E.C, U.P. Technical University
Declaration:
I hereby solemnly declare that the above-mentioned details are true to best of my knowledge and belief.
Personal Details:
- Father' Name : Late S.N.LAL Srivastava
- Correspondence Address : A3-1601,SG SHIKHAR HEIGHT,SIDDHARTH VIHAR, GHAZIABAD-201009
- Date of Birth : April 6, 1983
- Nationality : Indian
- Marital Status : Married
- Passport : G3403362
- Pan No : BWUPS7235Q