KAMALPREET SINGH
PATIALA
Summary
Technical Support Representative with strengths in troubleshooting and customer interaction. Resolves complex software issues through effective problem-solving techniques. Maintains high standards of professionalism and customer service in all communications.
Overview
7
7
years of professional experience
Work History
Technical support Representative
Kelly connect
06.2022 - Current
- Provided technical support via phone to customers using the client support platform.
- Greeted clients using customer service etiquette, identified needs, and recommended appropriate solutions.
- Answered prospective client inquiries regarding service and installation.
- Schedule installations and repairs using our client support platform.
- Maintain high levels of professionalism, courtesy and customer service throughout all client interactions.
- Troubleshot issues to identify root causes and provided effective solutions.
Customer Service Assistance
Bank of America
01.2020 - 06.2022
- Responded to customer inquiries via phone, email, and chat, achieving prompt issue resolution.
- Assisted customers in navigating company services, products, and policies, enhancing satisfaction and retention.
- Processed orders, returns, and refunds while maintaining accuracy and confidentiality.
- Collaborated with internal departments to address customer concerns and ensure seamless service.
- Handled high call volumes while maintaining professionalism and adhering to company service standards.
- Updated customer accounts with the latest information, ensuring data accuracy.
- Escalated unresolved or complex issues to the appropriate departments for swift resolution.
- Met or exceeded key performance indicators (KPIs) including first-call resolution, average handle time, and customer satisfaction.
- Tracked customer feedback to identify trends and inform process improvements.
Customer Service Representative
CAA Insurance
03.2019 - 01.2020
- Providing exceptional customer service.
- Managed over 150 inbound calls and email inquiries via Zendesk and Outlook.
- Managing telephone, fax, and email inquiries.
- Resolved customer complaints by investigating issues, developing solutions, preparing reports, and recommending actions to management.
- Scheduled and managed customer appointments for clients.
- Informed management through submission of daily call reports, weekly work plans, and monthly and annual analyses.
- Executed various administrative functions, including faxing and contacting patients and health care providers.
- Establishing new accounts by planning and organizing a daily work schedule to call existing or potential customers.
- Maintaining records for background check results on the customer care portal.
- Initiating and maintaining confidential background files records and results.
Education
BSC MEDICAL
Dav college
Chandigarh, CHSkills
- Troubleshooting techniques - Troubleshot issues that our users were facing while installing the software and resolve software issue
- Technical support - Labelling, Technical Writing, Documentation
- Client support platforms - Communication Leadership, Problem-Solving, Reliability, Time
Professional Experience
Timeline
Technical support Representative
Kelly connect
06.2022 - Current
Customer Service Assistance
Bank of America
01.2020 - 06.2022
Customer Service Representative
CAA Insurance
03.2019 - 01.2020
BSC MEDICAL
Dav college