Kamalragh P

Dynamic Regional Manager with extensive experience at Hemogenomics Pvt Ltd, excelling in customer acquisition and revenue growth. Proficient in Account Management, I foster strong relationships with key stakeholders, driving successful product training and resolution of client issues. A strategic thinker with a proven track record in enhancing business opportunities and customer satisfaction.

During M.Sc. Title: A Study on the effect of spices on bacteria Isolated from spoiled meat. Duration: 6months (2002) Team Size: Self Description: Isolated six species of different Bacteria from spoiled meat samples and were tested against seven various Spices .In which it was proven that spices inhibit the growth of the bacteria., During Diploma Title: Database banking Environment: C Duration: 30days (1998) Team Size: 4 Description: Using UNIX as platform the keeping how transactions take place in a bank this project was done, Title: Front Office Management Environment: Oracle with VB Duration: 45days (1999) Team Size: 3 Description: A School front office was taken as demo, using Oracle with VB we have developed and completed the assigned project.

• MILLER HEIMAN: Strategic Selling-Strategic Analysis on Key Account Management.
• Training program (for 15days) Customer Relationship, District Business Planning & Time management, Essential selling skill (ESS).
• Basic training program (At Aventis Ct, for 35 days), Sales skills update, Personality Enhancement & Effective program (PEEP), Physician Partnership Program (PPP) and its update, Segmentation & Targeting (S&T), High impact call (HIC).

Date of Birth: March 6, 1980 Current Address: #1-1-380/16/A, Ground Floor, Victoria Café Lane, Ashok Nagar Extension, Hyderabad-500020(A.P.) Permanent Address: # 1-6-249/2/10, Friends Colony, Near Musheerabad, Hyderabad-500020(A.P.) I solemnly confirm that the attached information furnished by me is true to the best of my knowledge and belief. Kamal.P Date: Place

• Key Account(Institutional) Management
• Developing and appointing new business partners (Key Accounts) to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product.
• Effectively reorganized unit offices in the territory so as to optimize customer service requirement & efficient coverage of the potential markets and New Key accounts.
• Managing distribution network/ supply chain for distributing goods for achievement of targets within specified parameters & Manage Sales Channel Partners.
• Management Account Information through effective, timely reports & accurate Customer reports.
• Submit RFP’s ,Quotations & territory reports.
• Report to include qualitative and quantitative information on customer feedback, competitor activity and relevant market issues to support business development.
• Maintain up-to-date customer record; ensure that all information in the account data base are available, complete, and updated including data on surgical procedures.
• Keep track of all investments in the account inclusive of value-added programs, donations, contract, rebates, etc.
• Business Development
• Conducting sales & marketing operations, & achieving increased sales growth across region through Key accounts by Forecasting & Achieving the Set objectives.
• Identifying and developing a fresh distribution network for in-depth market reach.
• Developing periodic business plans & strategies, in coordination with macro plans of organization.
• Tracking market/ competitor trends to keep abreast the changing client’s requirement/ expectations.
• Identifying areas of crucial importance in the process driven business of the company & facilitated development of adequate systems to streamline the same.
• Achieving Targets on Qualitative & Quantitative to ensure growth of the business.
• Clinical Support & Product Training
• Assist & Educate the HCP’s & others by showing the demo of the product & its Procedures involved in it.
• Educate & Train also impart staff regarding the Procedures involved during the Immuno-Adsorption sessions.
• Provide & collect Clinical data assist & support them with Clinical evidences.
• Work closely with the Pathologists & Technicians for the Titre procedures & Standardise the same.
• Conduct continuous Medical Education Programs for the Relationship Management through Scientific inputs and Medical Queries like Organising event programs like CME’s, Clubs at Institutions.
• Managing Customers across the territories & Promoting them for Scientific Sessions National & as well as International Levels possible accompanying them in every Scientific Program, bridging the gap between organization & medical experts by providing the Medical Data.
• Converting every institution into the Centre for Excellence by collaborating with Medical Associations thru KOL’s & KBL’s.
• Arranging Audiocon’s & Video Conferencing program’s depending upon the need of the KOL.
• Conducting CME’s tours with International Speakers & arranging Conference with major KOL’s & KBL’s.
• Conducting patient acquisition programs through patient education & awareness with Customers in key accounts.
• Customer Satisfaction
• Research customer needs and critical success factors, as a basis to identify sales and service opportunities.
• Develop and maintain strong relationships with Hospital Head and all vital decision makers of the account.
• Has in-depth understanding of customer's current and future needs and translate them into sales opportunities.
• Develop/implement strategies and plans to increase customer satisfaction confidence and loyalty.
• Provide feedback of new products/offerings on current and new customers and provide suggestion.
• Resolve customer complaints promptly and effectively and use.
• Pro-actively follow-up & coordinate service initiatives.
• Follow Customer Complaint Procedure where appropriate.
• Maintain optimum call cycles to build customer relationships.
• Team-Work
• Maintain constructive and cooperative relationships within the Account Team, Application Teams Franchise, and other cross functional teams. Participate actively in team-related activities and meetings.
• Support colleagues to achieve company goals.
• Resolve problems in a constructive manner.
• Share relevant customer/product/industry information with colleagues and identify sales opportunities which contribute to the success of others.
• Support country/regional e-business initiatives and work with relevant parties to implement e-solutions in account.
• Product Management
• Handling the entire gamut of activities including market surveys & Market research, formulation of local strategies.
• Following corporate policies/plan, Pre & post launch promotion activities for new product launches.
• Conceptualisation of medical strategies for business support for key customers, high end product wise CME’s are conducted for addressing various products need.
• Intiating IST (Investigator Study Trails) along with Coordination with PMT & Clinical Trail Team with major Centres for the product.
• Safety-Work Practices
• Compiling with organization-wide and department-specific policies and procedures, safety and health standards, policies and procedures and regulations.
• Reporting & Collection, submission of adverse event reports and periodic safety update reports to regulatory authorities.
• Providing information to users to optimize safe and effective use of product.
• District operations
• Managing district administrative functions ensure that Key Opinion leaders and Key Accounts are involved in our major activities for developing rapport and customer relationships.
• Managing account receivable, emphasize on prompt feedbacks/submissions/analysis of Key accounts & market.
• Reporting and coordinating with H.O. for district functions of Key Accounts.