KAMALRAJ LOGANATHAN
Chennai
Summary
Highly accomplished and data-driven HR Shared Services Delivery Manager, Product Owner with 15+ years of experience in the HRIT industry, specializing in Human Capital Management (HCM) solutions. Proven ability to define product vision, manage product backlogs, and launch successful B2B products that drive significant business impact. Expertise in leading cross-functional teams, managing stakeholder expectations, and delivering projects on time and within budget. Experienced in both Agile and Waterfall methodologies. Strong background in Computer Science with specific domain experience in Personnel Administration, HR Reporting & Analytics, and Customer Service.
Overview
16
16
years of professional experience
Work History
HR Shared Services Delivery Manager
FORD MOTOR COMPANY
07.2022 - Current
- Scaled up HR Operations to include Payroll inquiries and introduced Microsoft Co-Pilot for Shared service agents.
- Product: Life@Ford, HR Documentum, HR Walkup Terminals, integrated with Oracle HCM Cloud, Workday and Microsoft Dynamics 365.
- Owned the product vision, roadmap, and backlog for a suite of HR applications, including Life@Ford, HR Documentum, and HR Walkup Terminals, integrated with Oracle HCM Cloud, Workday and Microsoft Dynamics 365.
- Launched a new product offering integrating HCM Cloud with Microsoft Dynamics 365 (Customer Service) as an HR Portal, expanding functionality and user reach.
- Drove a 50% increase in monthly usage of HR Dashboards by simplifying and standardizing KPIs (TTAT, SLA, First Time Resolution, CSAT) and introducing new metrics (Escalation, Reopened Tickets, Report a Problem).
- Defined and prioritized product features based on historical usage patterns, leading to a reduction in the need for costly client-specific customizations (previously costing ~$5 million annually).
- Improved product stability and uptime from 88% to 99% by defining the Total Addressable Backlog and Target Backlog for CRM applications.
- Established and managed a Product Dashboard to track key metrics across Engagement, Adoption, Quality, and Business & Operational performance.
- Conducted user surveys and implemented a new channel in the Customer Portal for US Payroll queries (22K/year), shifting from email and improving efficiency.
- Established 2 automation between Oracle Recruitment Cloud and Microsoft Dynamics 365.
- Reduced 14% manual upload of documents.
- Established Self service for letters (CTC, BonaFide)
HR Operations Manager
FORD MOTOR COMPANY
07.2022 - 01.2024
- Products: Workday and Oracle HCM cloud
- Managed operations (50% reduction in incidents related to system/process gap) for key HR applications (Personnel Administration, Recruitment, Learning, Leave & Absence, Reporting & Analytics)
- Managed 80+ Walkup Terminals and introduced apps to increase adoption of technology among hourly population
- Improved HR System adherence and established data governance as per the compliance with Labor laws for Asia Pacific Markets.
Senior HR Specialist / Deputy Manager
FORD MOTOR COMPANY
01.2020 - 07.2022
- Focused on HCM Cloud Implementation and Security Setup. Highlight any product ownership-related aspects.
- Led HCM Cloud implementation and security setup for all core modules with 80+ Roles, ensuring data integrity and user access control.
Senior Business Analyst
FORD MOTOR COMPANY
06.2015 - 12.2019
- Led the 'Entry to Exit of Agency Workforce' (around 40K) project in HCM, streamlining processes and improving data accuracy.
- Explored and evaluated chatbot solutions (Azure, IBM Watson) for potential integration into HR systems.
Lead Business Analyst / Agile Scrum Master
FORD MOTOR COMPANY
07.2014 - 10.2015
- Served as Lead Business Analyst and Agile Scrum Master for ERP HCM Applications (Americas), leading a team through the successful implementation of 7 Global interfaces that impacts 43 countries.
- Facilitated daily stand-ups, sprint planning, retrospectives, and backlog grooming sessions, fostering a collaborative and efficient development environment.
- Drove the adoption of Agile principles, resulting in faster deployment of stories specific to Mexico. Conducted User acceptance testing for Mexico and coordinated UAT for the entire project and reporting to leadership.
Business Analyst / Support Engineer
FORD MOTOR COMPANY
11.2009 - 07.2014
- Provided business analysis and support for PeopleSoft Time & Labor, Global Payroll (Australia, New Zealand), Core HR, (Asia Pacific & Africa), identifying and resolving critical issues impacting user experience and system performance resulting in 80% reduction in repeated issues.
- Conducted Workshop on Report requirements in Shanghai for Asia Pacific Markets resulting in 43 reports delivered for 7 markets in 3 months.
- Supported Data cleansing with market SME’s in PeopleSoft for Career Navigator launch includes Hourly Job codes/Salary Grade structure.
Education
B.E. - Computer Science and Engineering
KONGU COLLEGE OF ENGINEERING
05.2009
Skills
- Go-to-Market Strategy
- Product Launch
- HR Technology
- Workday
- Oracle HCM Cloud
- PeopleSoft HCM
- Personnel Administration
- HR Reporting & Analytics
- Talent Management
- Workforce Management
- Process Optimization
- Business Process Re-engineering
- Stakeholder Management
- Strategic Collaboration
- Microsoft Dynamics 365
- Customer Service
- Miro
Accomplishments
- Multi-time recipient of 'Employee Excellence Award' & 'Spot Recognition' award.
- Youngest & First analyst in Asia (among ~2000 analysts) to be chosen for Ford Accelerated Development Program.
- Received 'Ford Motor Recognition Award' (Top 1%) for successful project leadership.
- Recipient of 'Employee of the Quarter' Award (Top 3%).
- Two-time recipient of 'Team of the Quarter' award for leading large HR transformation projects.
Project Management Leadership Initiatives
- Led the end-to-end implementation of France Payroll for ~5,000 employees (Ford France) - a $1.2MM project, delivering on time and within budget.
- Successfully implemented a cloud-based applicant tracking system (Kenexa) for 100+ recruiters, 300+ hiring managers, and ~4,000 applicants, reducing the average time-to-hire by 30%.
- Spearheaded the requirements, design, and client engagement for a $10MM ERP re-implementation project impacting ~40,000 employees across multiple countries, achieving a 99% customer satisfaction index.
- Introduced and championed Agile-Scrum practices for ERP implementations, reducing project delivery time by 50%.
- Led cross-functional teams of up to 20 members, fostering collaboration and driving successful project outcomes.
- Managed annual ERP enhancement roadmaps (budget up to $0.6MM), ensuring alignment with business objectives and maximizing value delivery.
Timeline
HR Shared Services Delivery Manager
FORD MOTOR COMPANY
07.2022 - Current
HR Operations Manager
FORD MOTOR COMPANY
07.2022 - 01.2024
Senior HR Specialist / Deputy Manager
FORD MOTOR COMPANY
01.2020 - 07.2022
Senior Business Analyst
FORD MOTOR COMPANY
06.2015 - 12.2019
Lead Business Analyst / Agile Scrum Master
FORD MOTOR COMPANY
07.2014 - 10.2015
Business Analyst / Support Engineer
FORD MOTOR COMPANY
11.2009 - 07.2014
B.E. - Computer Science and Engineering
KONGU COLLEGE OF ENGINEERING
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