Kamalraj Nair
Corporate Travel Coordinator
Mumbai,MH
Summary
- Developed skills in corporate travel environment, excelling in handling, coordinating schedules, and managing vendor relationships. Demonstrates exceptional organizational and multitasking abilities, ready to transition into new field. Proven ability to streamline processes and enhance efficiency in dynamic settings.
- Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
- Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Corporate Travel Coordinator
Trinity Travel & Tours
02.2022 - Current
- And maintaining accurate records of paid time off usage.
- Assisted in the development of an emergency response plan for traveling employees to ensure their safety while abroad.
- Implemented a comprehensive travel policy to standardize procedures and maintain compliance across the organization.
- Educated employees on corporate travel policies and procedures.
- Analyzed data from various sources to identify trends in employee travel patterns and preferences.
- Collaborated with department heads to assess ongoing travel requirements and provide tailored solutions accordingly.
- Coordinated group travel arrangements for conferences, meetings, and events within specified budgets.
- Reserved airline, car and hotel tickets for employees.
- Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
Ticketing Head
Wisdom Travel & Tours
08.2019 - 01.2022
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
Corporate Travel Executive
Equino Fun Holidays
02.2017 - 07.2019
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
- Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.
- Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
Ticketing Consultant
Zest Tours and Travels
06.2015 - 01.2017
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
- Coordinated with other departments to ensure seamless integration of ticketing services with other aspects of travel planning, such as itinerary creation and destination recommendations.
- Streamlined ticket booking process for faster transactions and increased client satisfaction.
- Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
Education
Diploma in IATA - Air Tariff
Thomas Cook
Mumbai, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
St Peters College
Mumbai 04.2001 -
No Degree - Commerce
St Peters Jr College
Mumbai 04.2001 -
No Degree -
BKS English High School
Mumbai 04.2001 -
Skills
Expert itinerary planning
Strong communication skills
Emergency response planning
Travel research
Global travel trends
Itineraries
Client relationship building
Travel insurance
Itinerary planning
Relationship management
Executive travel
Overseas tours
Mentoring and training
Accomplishments
- Travel Coordination Excellence: Successfully coordinated complex travel itineraries for multiple executives, ensuring seamless travel experiences and minimizing disruptions.
- Customer Service: Provided exceptional support to travelers, resolving issues promptly and improving traveler satisfaction scores by 25%.
- Training and Support: Trained new employees on travel policies and booking procedures, ensuring a smooth onboarding process.
Timeline
Corporate Travel Coordinator
Trinity Travel & Tours
02.2022 - Current
Ticketing Head
Wisdom Travel & Tours
08.2019 - 01.2022
Corporate Travel Executive
Equino Fun Holidays
02.2017 - 07.2019
Ticketing Consultant
Zest Tours and Travels
06.2015 - 01.2017
Diploma in IATA - Air Tariff
Thomas Cook
04.2001 -
Bachelor of Commerce - Accounting And Finance
St Peters College
04.2001 -
No Degree - Commerce
St Peters Jr College
04.2001 -
No Degree -
BKS English High School
04.2001 -