KAMAL SINGH RAWAT RAWAT
Bageshwar
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
disining
NEW DELHI
01.2021 - Current
- Resolved technical issues for customers through phone and email support.
- Collaborated with engineering teams to troubleshoot product-related inquiries.
- Documented customer interactions and technical solutions in support database.
- Provided training sessions for new support staff on procedures and tools.
- Analyzed recurring technical problems to recommend system improvements.
- Assisted in the deployment of software updates to enhance functionality.
- Ensured timely responses to customer queries, maintaining service quality standards.
- Resolved complex technical problems through root cause analysis techniques.
Education
Bachelor of Science -
DELHI UNIVERSITY ROHANI
NEW DELHI04-2017
Associate of Science - Computer And Information Systems
LAKASHMI BAI COLLAGE
NEW DELHI03-2014
High School Diploma -
S.C BOSH SCHOOL
NEW DELHI03-2012
Skills
- Technical support
- Customer service
- Problem analysis
- Team collaboration
- Software deployment
- Troubleshooting techniques
Timeline
Technical Support Engineer
disining
01.2021 - Current
Bachelor of Science -
DELHI UNIVERSITY ROHANI
Associate of Science - Computer And Information Systems
LAKASHMI BAI COLLAGE
High School Diploma -
S.C BOSH SCHOOL