M.R.Musthafa Kamal Yasir
TI Hardward,network,Cctv
Chennai
Summary
To begin my career in a company where I can use my Skill, Knowledge, Creativity, Abilities and utilize them for the Company’s growth as well as Personal growth. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
ONT Maintenance, Configuration & ONU Technical support
Adsarsh Electronics(BSNL Fiber Network Vendor )Currently working
Chennai
03.2019 - Current
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on technology solutions that met client needs best.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
Network Engineer
Techberg
Chennai
04.2020 - 01.2021
- Assisted in budget planning by accurately forecasting equipment needs based on capacity projections.
- Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
IT Executive
MPS TELECOMUNICATION RETAIL PVT LTD
01.2017 - 01.2019
- Optimized resource allocation by monitoring IT budgets closely and making strategic adjustments as needed throughout each fiscal year.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Championed agile methodologies in project management for faster delivery of high-quality solutions tailored to specific requirements.
CCTV Installation Technician
Mahalaxmi Computer
Chennai
05.2014 - 08.2016
- Maintained organized documentation of completed projects for future reference or troubleshooting purposes.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
- Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences.
- Safeguarded sensitive client information at all times by adhering to strict confidentiality policies and procedures.
IT Assistant
SB Computers
05.2013 - 01.2014
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Streamlined communication channels through the installation and configuration of VoIP systems.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
Education
DCS - Computer Science Deploma
MIIET
Chennai 04.2010 - 04.2013
10th - undefined
Private
Skills
Good communication to team workerundefined
Personal Information
- Age: 30
- Father's Name: M.K.Mohamed Rubil
- Date of Birth: 08/18/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Areas of Experience
- Desktop Service
- CCTV installation & configuration
- Networking Installation and troubleshooting
- Optical Fiber Networking
- Optical Fiber Splicing
Areas Of Interest
- Desktop Service
- CCTV installation & configuration
- Networking Installation and troubleshooting
- Optical Fiber Networking
- Optical Fiber Splicing
Timeline
Network Engineer
Techberg
04.2020 - 01.2021
ONT Maintenance, Configuration & ONU Technical support
Adsarsh Electronics(BSNL Fiber Network Vendor )Currently working
03.2019 - Current
IT Executive
MPS TELECOMUNICATION RETAIL PVT LTD
01.2017 - 01.2019
CCTV Installation Technician
Mahalaxmi Computer
05.2014 - 08.2016
IT Assistant
SB Computers
05.2013 - 01.2014
DCS - Computer Science Deploma
MIIET
04.2010 - 04.2013
10th - undefined
Private
Disclaimer
I hereby declare that the information furnished above is true, correct and complete to the best of my knowledge
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