Dedicated and reliable Manager/Supervisor with a proven track record of exceeding expectations and delivering exceptional results. Expertise in fostering strong relationships with clients and vendors, combined with comprehensive training in Food Service Safety, ensures a commitment to excellence in all operations. Recognized for outstanding customer service and effective leadership skills that drive team performance in food service management and retail operations. Passionate about creating a positive environment that enhances productivity and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Sodexo Magic/ UIC
08.2024 - Current
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Au Bon Pain/ Chartwells UIC
12.2019 - 08.2024
1. I lead hourly associates in food service department where I work a smart labor for scheduling and staffing budget. I also oversee day-to-day operation. Assuring high quality of food service and company guidelines. P
2. Use Microsoft excel/spreadsheet/outlook to help operate with day to day basis needs like storing inventory, cash reports, production records and other company needs.
3. I mange and prepare annual budget for the store, and Go over the budget with other store managers of the franchise. I plan and direct the work assignments for for all the shifts. Address complaints and resolve store and employee problems.
4. I interview potential candidates for job position. Review options and can make a hire . Have the ability to train associates as well. Give appraisals and and rewards and help counsel employees.
5. Earned my manger serve safe certification
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Completed routine store inventories.
Submitted orders for new inventory.
Managed store organization, maintenance, and purchasing functions.
Optimized store displays and appearance via strategic merchandising.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Supervisor, Dining Services
Compass Group/ Chartwells UIC
11.2014 - 12.2019
1. Worked with quality control and compliance teams to achieve full compliance with Food management System guidelines.
SOP.
1. Updated operations logs with daily information to spot trends and quickly correct problems.
2. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
3. Stayed on top of policy changes and promotions to better serve customers with current information.
4. Carefully evaluated team members for compliance with safety procedures and the correct use of protective equipment.
5. Worked with inspectors and technical professionals to immediately correct problems with site operations or completed work. Place orders for production
6. Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals and inventory
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Baker
Strack & Van Til
03.2010 - 01.2014
1. Produced high-quality breads, cakes and pastries for in-store purchases and special events.
2. Maintained strict health and safety standards to protect the bakery's customers.
3. Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.
4. Consulted with customers to understand their desires and suggest the best products to meet their needs.
5. Produced high-quality breads, cakes and pastries for in-store purchases and special events.
6. Adapted baking recipes to meet the needs of customers with allergies, sensitivities and medical issues such as celiac disease.
7. Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings.
Team Lead Baker
Walmart Supercenter
06.2006 - 10.2009
1. Consulted with customers to understand their desires and suggest the best products to meet their needs.
2. Updated operations logs with daily information to spot trends and quickly correct problems.
3. Inspected completed products to verify quality and identify production problems.
4. Proactively solved worker issues to keep the team working well together and on-task.
5. Produced high-quality breads, cakes and pastries for in-store purchases and special events.
6. Adapted baking recipes to meet the needs of customers with allergies, sensitivities and medical issues such as celiac disease.
7. Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings.
Education
Computer Graphics
Wright College
Chicago, IL
05.2002
High School Diploma - undefined
Thornton Township High School
Harvey, IL
06.1996
Skills
Food safety management
Retail management
Quality assurance
Employee training
Team management
Effective communication
Culinary expertise
Experience in food production
Financial planning
Customer-focused retail sales
Store management
Team leadership
Supervising experience
Manage schedules
Sales monitoring
Supervising Experience
Organize inventory
Sales
Kitchen Management Experience
Food Preparation
Kitchen Experience
Manage safety protocols
Client engagement
Accomplishments
Supervised team of 25 staff members.
Exceeded monthly store sales goals 3 months in a row.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.