Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kamatchi V.

Chennai

Summary

Dedicated professional with extensive experience in research analysis, pre-sales consulting, sales operations, project management, and client relations. Proven ability to collaborate with cross-functional teams to drive business objectives, streamline processes, and elevate customer satisfaction. Committed to fostering a culture of continuous learning and effective teamwork through data-driven insights and transparent communication. Recognized for mentoring colleagues, managing projects with accountability, and nurturing strong relationships with clients and stakeholders.

Overview

16
16
years of professional experience

Work History

Senior Pre-Sales Consultant

Cardinality.ai
09.2022 - Current
  • Conducted detailed budget research and competitor analysis to aid Propshop in developing data-driven, competitive pricing strategies and effective response frameworks.
  • Served as a trusted advisor to both clients and internal teams by providing insightful industry expertise and market trends analysis.
  • Prepared compelling presentation decks and meticulously organized Orals materials to effectively communicate proposals and solutions to clients and internal stakeholders, ensuring clarity and alignment with business objectives.
  • Collaborated with product management teams to ensure proper alignment of pre-sales activities with company offerings and strategies.
  • Delivered engaging training sessions for internal teams, expanding consultants’ skills and knowledge, driving enhanced client interactions and project delivery.
  • Supported sales team by providing insightful market intelligence, contributing to increased revenue generation.
  • Evaluated competitor performance through detailed analysis to support strategic planning initiatives.
  • Streamlined reporting processes for improved efficiency and time management.
  • Contributed actively to growth of pre-sales teams by recruiting, interviewing, and onboarding high-caliber talent, strengthening team capabilities.
  • Leveraged CRM tools efficiently to track leads, monitor progress, create reports, and manage client interactions effectively.
  • Enhanced internal workflows through collaboration with marketing, sales operations, and finance departments, boosting operational effectiveness.
  • Optimized sales operations by maintaining accurate records of customer interactions, orders, and transactions.
  • Led and managed a diverse cross-functional team of 6 members, overseeing responsibilities across research, pre-sales, sales operations, and partner research to ensure alignment with organizational goals and timely delivery of projects.

Account Manager

BlindMatrix
02.2021 - Current
  • Presented “Go Live” project updates to CEO and CTO on a bi-weekly basis, ensuring executive alignment and timely decision-making.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Planned and indirectly managed work schedules for 18 employees across Development, Testing, API, and Mobile teams, while directly supervising 14 employees comprising Reporting, Data, Business Consultants, and Project Management teams to successfully oversee 45 concurrent projects.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Addressed escalations from high-priority customers, resolving critical and high-visibility issues promptly to maintain client satisfaction.
  • Acted as primary liaison across departments to drive issue resolution up to the executive level, facilitating effective communication and timely solutions.
  • Led the implementation of JIRA and Zoho CRM for issue and project tracking, resulting in enhanced workload management, improved customer satisfaction, and better adherence to SLA commitments.
  • Coordinated and managed webinars involving 2 trainers, ensuring smooth execution and effective knowledge transfer.

Manager - Customer Support

Deevita Technologies
06.2018 - 02.2021
  • Effectively supervised day-to-day front-end operations of the support department, ensuring seamless service delivery.
  • Implemented ambitious customer satisfaction goals and empowered customer service staff to achieve them efficiently.
  • Created, edited, and refined customer service strategies, implementing Agile process call notes to deliver consistently satisfying customer experiences.
  • Conducted interviews with business clients to analyze their requirements and recommended product design improvements for optimized business processes and operational efficiency.
  • Actively participated in product development discussions, collaborating closely with development teams to align product design enhancements with client needs and business objectives.

Key Account Manager

Nexus Info Systems
11.2014 - 12.2017
  • Acted as the primary point of contact between clients and internal teams, fostering strong, trust-based relationships with key clients to ensure satisfaction and loyalty.
  • Proactively addressed and resolved client issues and complaints with priority and efficiency, maintaining high standards of customer service.
  • Coordinated closely with technical teams, vendors, and logistics departments to meet and exceed key client requirements.
  • Compiled and presented detailed reports on project progress, goals, and forecasts for internal teams and stakeholders, supporting informed decision-making.
  • Successfully retained 3 high-demand, fragile finance clients by resolving complex issues and reinforcing trust, contributing to sustained business relationships and revenue stability.

Quality Executive

HDFC ERGO General Insurance
10.2011 - 04.2014
  • Auditing calls and providing constructive feedback to the executives.
  • Investigate and tactfully identify ways to enhance the process.
  • Led root cause analysis investigations, identifying opportunities for process enhancements or corrective actions.
  • Conducting Huddles and actively participate in TnA and schedule trainings.

Customer Support

HDFC ERGO General Insurance
03.2011 - 09.2011
  • Handling Inbound calls and resolving customer queries within the SLA.
  • Handling escalations from the customer as it is a sensitive product.

Customer Support Executive

Sutherland
07.2009 - 02.2011
  • Retained customers on the verge of cancellation by proactively addressing concerns, offering tailored solutions, and reinforcing customer value.
  • Handled inbound calls promptly, resolving customer queries efficiently within defined SLA to ensure high customer satisfaction and retention.

Education

B.C.A. -

TNC College of Arts and Science

S.S.L.C & H.S.C - undefined

T.S.T. Rajah Matriculation Hr. Sec. School

Skills

  • Quick learner
  • Account planning
  • Compelling leadership skills
  • Cross-functional coordination
  • Requirements analysis
  • Problem-solving
  • Multitasking
  • Rapport and relationship building
  • Operations Management
  • Market Research

Accomplishments

  • Developed new onboarding process flow – resulted in customer satisfaction and time management.
  • Successfully managing 45 premium onboarding projects across the world (India, UK, Ireland, North America, South Africa, Belgium, Tanzania, Vietnam & Australia).
  • Developed Quality Metric for various team to improve SLA’s & team quality.
  • Efficient in upselling – which resulted in generating incremental revenue.
  • Orchestrated the use of JIRA to launch the new helpdesk which resulted in reduction of errors, improved quality of ticket management, improved the SLA’s and customer satisfaction.
  • Created strong contingency plan during COVID-19, introduced WFH culture with a strong tracking mechanism.

Timeline

Senior Pre-Sales Consultant

Cardinality.ai
09.2022 - Current

Account Manager

BlindMatrix
02.2021 - Current

Manager - Customer Support

Deevita Technologies
06.2018 - 02.2021

Key Account Manager

Nexus Info Systems
11.2014 - 12.2017

Quality Executive

HDFC ERGO General Insurance
10.2011 - 04.2014

Customer Support

HDFC ERGO General Insurance
03.2011 - 09.2011

Customer Support Executive

Sutherland
07.2009 - 02.2011

S.S.L.C & H.S.C - undefined

T.S.T. Rajah Matriculation Hr. Sec. School

B.C.A. -

TNC College of Arts and Science

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Kamatchi V.