Experienced professional with over 20 years of experience, with 10 years in Leadership, Project Management, Quality Assurance in health care space.
Seeking a challenging position that would effectively utilize my experience and expertise.
Overview
22
22
years of professional experience
Work History
QA Manager / Project manager
URLife; Family Health Plan Insurance TPA Limited
02.2022
Executed Cashless Automation Project for claims processing to reduce turnaround time of Adjudicators’ in sending approval/denial
FHPL was given "India's Best TPA for Innovation", for successful implementation of the cashless automation project
Set project goals, defining scope, creating schedules, and managing resources for successful project delivery
Ensured adherence to Scrum practices and facilitating the team’s progress towards sprint goals
Built and led high-performing Agile teams, promoting collaboration, and fostering a positive team culture
Identified, assessed, and managed risks, issues, and dependencies throughout the project lifecycle, developing risk mitigation strategies and contingency plans
Established and maintained effective communication channels with stakeholders, managing stakeholder expectations, resolving conflicts, and addressing concerns in a timely manner
Ensured project deliverables meet quality standards and are aligned with project requirements
Supporting quality assurance processes and conducting reviews and inspections
Tracked project progress and generating regular status reports
Encouraged a culture of continuous improvement within the team and implemented Agile best practices to enhance team efficiency, productivity, and overall project outcomes
Maintained project documentation, including project plans, meeting minutes, and other project related artifacts
Responsible for timely delivery of products meeting quality standards
Responsible for end to end testing of the product
Responsible for recruitment and hiring
Additional responsibility for project management activities for a couple of projects.
Freelance trainer
09.2019 - 01.2022
Took up multiple training assignments during the above period as a freelance trainer, at various corporates, for software testing batches (Manual testing, Selenium & Java).
QA Manager / project manager
Curatech pvt ltd
10.2018 - 08.2019
Single point of contact for business sponsor, customers, and team members regarding Project activities
Worked closely with business stakeholders and development teams to translate business requirements to technical designs and software applications
Organized and facilitated daily backlog grooming, daily scrum/stand-up, sprint planning, sprint review, and sprint retrospective sessions
Achieved gains in productivity, efficiency, visibility, and quality through proper use of agile techniques and coaching
Responsible for timely delivery of products meeting quality standards
Responsible for recruitment and hiring of QA team
Team size increased from 2 – 6 in a span of 6 months
Reporting to VP Engineering.
Sr. Manager
Cerner Healthcare Solutions pvt. Ltd.
12.2007 - 07.2016
Manage multiple teams and responsible for people and project management activities with complete testing delivery responsibility
Instrumental in maintaining defects and reporting defects/metrics to Management; also preparing monthly & weekly status reports & Risk & Mitigation plans
Accountable for test metrics for the team
Leading, training, hiring & monitoring the performance of team members to ensure efficiency in testing activities and meeting of individual & group targets
Manage multiple specific projects that have a distinct beginning and end
Actively foster associate development and provides timely performance feedback & coaching to team members
Performing internal audits to verify compliance to documented procedures & participating the external audits for the Certification (Testing) Organization
Managed automation of 80% regression testing for multiple solutions which our group was responsible for, using in-house tool
Owned / worked on initiatives which spanned multiple groups in Cerner
Transitioning from waterfall to Agile - Training was provided to entire team
Mentored and guided team in switching to agile/scrum
Work with the Agile and Product Engineering teams, Release Management teams on issue resolutions, release progress
Driving Quality Initiatives across various groups like Improve Client Satisfaction, improve coverage, Automation
Implement agile management by facilitating exercises such as Sprint planning, Backlog grooming, Daily standup, Sprint Review, Retrospective meetings etc
Capacity Planning: Check availability of resources in one's own team/dependent resources from any other team
Attended drives for hiring interns, supervised interns and collaborated with both the Business Leaders, HR team and development teams to have them assigned accordingly.
Manager
Ocwen financial solutions pvt. Ltd.
01.2002 - 12.2007
Ensuring testing deadlines are met
Ensuring multiple project across various teams are completed on time
Responsible for recruitment, confirmation and appraisal
Responsible for meeting six sigma goals for projects
Ensuring production fixes are validated on time
Ensuring consistent training is given to new joinees
I did two six-sigma projects on Training and Product support
Was involved in performance testing of a few web applications using Rational tools
In the first three years of my stay at Ocwen, I was responsible for testing REALSynergy
REALSynergy is a product for the Loan Servicing industry.
Sr. Test engineer
Netkraft Pvt. Ltd.
03.2000 - 12.2001
Education
B.Sc; PGDIT
Skills
Scrum Framework implementation
Stakeholder management
Change management
Process analysis and Requirement analysis
Facilitation of ceremonies
Planning, monitoring, and evaluation
Effective communicator
Risk management and issue resolution
Project and program management
People management
Resource planning
Quality management
Professional Highlights
Mentored and coached team members on agile principles, leading to improved team performance and increased adoption of agile methodologies.
Implemented effective Agile metrics and reporting mechanisms to track team progress, identify bottlenecks, and improve team efficiency and product quality.
Successfully delivered complex projects on time, within budget, and with high customer satisfaction, resulting in repeat business and positive client feedback.
Established project communication plans, including escalation matrix, regular status reporting, stakeholder updates, and risk mitigation strategies.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions.
Experienced managing geographically distributed and culturally diverse work-groups with strong team management.
Experience in water-fall, agile and scrum development models. Utilized scrum for an year long, automation testing project supported by consultants.
Extensive People Management skills and building High Performing Test teams and also have extensive experience in defining the test strategy and best practices for startup teams and ramping up the team to speed at the earliest
Experience in Healthcare and mortgage financing domains
Solid Management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while performing in cohesive team environments.
Able to effectively manage project timelines and resources. Works well under pressure in both team environments and individual assignments.
Managed Multiple Certification (Testing) teams at Cerner Healthcare Solutions. Excellent track record of setting and achieving high standards of work and delivering quality as per schedules.
Confirmation
I hereby confirm that the above details are true to the best of my knowledge.