KAMBAM SAISUNEEL
Pileru,AP
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
6
6
years of professional experience
Work History
Chat Support Representative
Logic Square Private Limited
05.2018 - 02.2024
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound chats queues to improve call flow.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Trained new team members on live chat procedures and customer service protocols.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted team leader with coaching and mentoring of new employees.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Assisted customers with order placement, product returns and order tracking.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from various websites.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Promoted available products and services to customers during service, account management, and order calls.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Computer And Information Sciences
INDIAN INSTITUTE OF INTIGRATED SCIENCE AND TECHNOL
Chennai, India06.2013
High School Diploma -
Narayana Jouiner College
Tirupati, India04.2010
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Telecommunication skills
- Exceptional telephone etiquette
- MS Office proficiency
- Special projects
- Queue management
- Process Management
- Training and mentoring
- Customer Education
- Customer Engagement
- Company policies and procedures
- Remediation activities
- Customer services
- Documentation And Reporting
- Management interaction
- Client inquiries
- Team Oversight
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Customer Assistance
Customer Service
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Timeline
Chat Support Representative
Logic Square Private Limited
05.2018 - 02.2024
Bachelor of Science - Computer And Information Sciences
INDIAN INSTITUTE OF INTIGRATED SCIENCE AND TECHNOL
High School Diploma -
Narayana Jouiner College
Similar Profiles
Vikalp DhodareVikalp Dhodare
Software Engineer at Logic Square Private LimitedSoftware Engineer at Logic Square Private Limited
TARINI CHOUHANTARINI CHOUHAN
DevOps Engineer at Logic Square Private LimitedDevOps Engineer at Logic Square Private Limited
Abhilash PonnamAbhilash Ponnam
DevOps Engineer at Quess corp limitedDevOps Engineer at Quess corp limited