Hi, I’m
Kamban G
IT Manager
Thanjavur,Tamilnadu
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
Wipro TechnologiesChennai
IT Manager
08.2020 - Current
Job overview
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across organization.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Created and terminated user's accounts from start to finish in business applications.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- SLA Report and Monthly Service Delivery Reports using Power Bi
- Developing dynamic visual reports with BI tools
- Involved in using Power BI to create data visualizations such as bar charts, line charts, scatter plots, clustered column charts, donut charts, slicers, and gauge visualizations.
- Manage SLAs for open, closed, and reopened calls on monthly, weekly, and daily basis. Creating MIS reports for t overall monthly call status and delivering them to management and clients.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managed life cycle replacement of hardware and software.
- Creating SOPs for new issues and providing resolutions given
Spectraforce Technologies Inc.Chennai
System Administrator L3
09.2016 - 07.2020
Job overview
- Devised scripts and automation tools to improve system efficiency.
- Analyzing Azure and AWS subscription cost analysis.
- Provide report demonstrating that all incidents related to Applications were resolved within SLAs. (P1: 4 hours; P2: 8 hours; P3: 72 hours; P4: 5 days.)
- Problem Task Creation and Cloud Update - Monitor Azure and AWS cloud subscription budget and alert owners if dates are past due.
- Reviewing and approving changes in Security DL group.
Clorida InfotechChennai
Desktop Support Engineer
09.2014 - 03.2016
Job overview
- Coordinated with multiple vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Periyar Maniammai University Thanjavur, India
from ECE
07.2009 - 05.2013
Skills
Time Management
undefinedCertification
AZ-900
Timeline
AZ-104
07-2023
AZ-900
06-2022
IT Manager
Wipro Technologies
08.2020 - Current
System Administrator L3
Spectraforce Technologies Inc.
09.2016 - 07.2020
Desktop Support Engineer
Clorida Infotech
09.2014 - 03.2016
CompTIA A+
01-2013
Periyar Maniammai University
from ECE
07.2009 - 05.2013