Summary
Overview
Work history
Education
Skills
Certification
Servicenow Products Experience
Other Products and Features
Timeline
Generic

Kamesh kumar P

Chennai,Tamil Nadu

Summary

Highly passionate and results-driven IT professional skilled in software testing, ServiceNow ITSM/HRSD workflows, and cybersecurity, with proven ability to improve quality, enhance security, and streamline processes in Agile environments.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Software QA engineer

Amazon
Chennai, Tamil Nadu
10.2021 - 05.2023
  • Designed and executed comprehensive test plans, enhancing test coverage by 30%.
  • Performed functional, regression, integration, and UAT testing, reducing post-release defects by 25%.
  • Developed automated test suites using Selenium, Cypress, or Playwright, decreasing manual testing time by 40%.
  • Conducted API testing with Postman/REST Assured to validate backend functionality and enhance data reliability.
  • Created defect tracking reports in JIRA/Azure DevOps, expediting resolution of critical issues.
  • Implemented continuous testing within CI/CD pipelines, accelerating release cycles by 20%.
  • Collaborated with developers and product managers in Agile/Scrum environments to embed quality in every sprint.
  • Mentored junior QA engineers to elevate team productivity and testing standards.

Education

Bachelor of Technology - Information Technology

RMD Engineering College
Chennai, Tamil Nadu
06.2016 - 05.2020

Master of Science - Computer science and Cybersecurity

Northumbria University
London,United Kingdom
09.2024 - 10.2025

Skills

  • Front End: HTML, CSS
  • Programming & Scripting: JavaScript, Python
  • Web Services: REST, SOAP
  • ServiceNow: HRSD, ITSM, Integrations, Workflow Configuration, Scripting (Client/Server)
  • Cybersecurity: Identity & Access Management (IAM), Risk Assessment, Threat Modeling, Vulnerability Management, Incident Response, Security Testing
  • Frameworks & Methodologies: Agile, SDLC

Certification

  • Certified Applicaion Developer (CAD)
  • Certified System Administrator (CSA)


Servicenow Products Experience

ServiceNow HRSD & ITSM Experience

  • Configured ITSM modules (Incident, Problem, Change) to improve SLA compliance.
  • Automated HRSD workflows for approvals and employee requests.
  • Built scripts, business rules, and workflows using Flow Designer.
  • Integrated ServiceNow with REST/SOAP APIs and created dashboards for KPIs.

Other Products and Features

  • Good in developing custom portal web pages in ServiceNow
  • Experience in Oracle HCM integration with ServiceNow
  • Knowledge of troubleshooting the MID server issues

Timeline

Master of Science - Computer science and Cybersecurity

Northumbria University
09.2024 - 10.2025

Software QA engineer

Amazon
10.2021 - 05.2023

Bachelor of Technology - Information Technology

RMD Engineering College
06.2016 - 05.2020
Kamesh kumar P