ServiceNow
Kameshwaran R
Urapakkam
Summary
Dynamic individual with 17 plus year of hands-on experience in IT Service Delivery and talent for navigating challenges. Possess strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Expertise in areas like,
* IT Governance Risk and Compliance (GRC)
* IT Audit Management
* Issues Management
* Application Management
* Project Management
* Vulnerability Management
* Identity and Access Management
* Change Management
* Business Continuity Management
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Associate Consultant
Tata Consultancy Services
Chennai, Tamil Nadu
07.2022 - Current
- Streamlined internal processes by revising outdated policies and procedures related to risk and compliance functions.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Explained risk and compliance concepts to managers and executives.
- Managed risk and compliance protocols, ensuring all transactions adhered to industry regulations and standards.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Designed and implemented policies and procedures to ensure compliance with industry regulations, minimizing risk exposure for the organization.
- Improved internal controls within the Trust Accounting function, enhancing overall operational effectiveness and reducing potential risks associated with non-compliance or fraud incidents.
Manager (Audit and Compliance)
HCL Technologies
02.2015 - 06.2022
- Conducting comprehensive system audits to assess the organization's internal controls, processes, and procedures.
- Identify and evaluate the risks associated with the organization's systems and processes.
- Review and analyze data to ensure accuracy, completeness, and integrity of information systems.
- Performing tests, evaluating the effectiveness of internal controls, and providing recommendations to enhance operational efficiency and mitigate risks.
- ITGC controls, all ITIL areas (mainly change, incident, and problem management), RCAs, BCP/DR plan as per customer, access management – customer access and HCL access, onboarding and offboarding, system access, InfoSec, and IT controls. Governance, presentation sharing to customers, cybersecurity.
- Engage with IT leadership (AVPs, VPs, and Directors) and other stakeholders to provide updates on the status of audit findings and audit report (Ops Hi5 and DEI, ISOs, Facility Audit) risk mitigation efforts, and compliance activities.
- Coordinate with IT teams to ensure the timely resolution of internal and external audit findings related to infrastructure and operations.
- Maintain a centralized database or tool to track all audit findings, action plans, and deadlines.
Subject Matter Expert
IBM
06.2008 - 02.2015
- Identifying defects and the high-impact issues in the accounts, and reducing them via DPP (Defect Prevention Process). Raising investigations based on the Pareto analysis, PBAs, and process improvements in the tool called Autotrac (IBM tool for the global common repository of investigations) to eliminate waste and NVA (non-value add), which in turn adds value to our business and clients with IBM.
- Actively participating in Global DPP calls, DPP Cluster calls within Regional Delivery, and Best Practice Sharing calls with other competencies within IBM.
- Following up with the concerned team for the Root Cause Analysis (RCA) for Major Incidents (MI).
- Documenting RCAs and other artifacts that are quality-related.
Skills
Problem analysis
Certification
Six Sigma & Lean
Software
JIRA
BMC Remedy
Timeline
ISO 27001:2022
05-2023
Associate Consultant
Tata Consultancy Services
07.2022 - Current
ISO 9001: 2015
08-2019
ITIL V3 & V4 Foundation
06-2018
Manager (Audit and Compliance)
HCL Technologies
02.2015 - 06.2022
Six Sigma & Lean
11-2011
Subject Matter Expert
IBM
06.2008 - 02.2015
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