Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Certification
Timeline
Generic

Kameshwari Vijayakumar

Point Of Contact (Lead)
Chetpet

Summary

Results-driven and detail-oriented leader with 5+ years of experience in data annotation, customer support, and team leadership. Focused on enhancing team performance, delivering effective solutions, and fostering a collaborative environment that supports continuous improvement and professional growth. Seeking a challenging role that leverages my analytical, communication, and leadership skills to drive business growth and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Machine Learning Data Associate (SME & POC)

Amazon Development Centre
12.2022 - Current
  • - Spearheaded annotation for Automatic Speech Recognition and Natural Language Processing to enhance customer interaction with Alexa.
  • - Mentored new hires and colleagues, providing comprehensive process guidance and refresher training.
  • - Allocated work to associates, verified and audited quality, and ensured timely completion
  • - Ensured the Goal Success Rate and production accuracy were consistently maintained
  • - Collaborated with managers and clients to cascade work updates and maintain stakeholder satisfaction
  • - Organized team events, arranged connects with managers, and fostered team bonding
  • - Manage allocation in response to order volume fluctuations, ensuring optimal productivity.
  • - Host daily stand-ups and regular check-ins to communicate objectives, resolve bottlenecks, and align with production goals.
  • Achievements:
  • - Received Star Performer award for outstanding scorecard performance
  • - Received on-the-spot ovation for consistent quality delivery
  • - Successfully contributed to an external production project, ensuring 100% quality and timely delivery

Data Linguist

Amazon Development Centre
04.2022 - 12.2022
  • - Worked on improving Alexa's language and grammar capabilities (English to Hindi)
  • - Successfully delivered two sprints as sprint leader and backup sprint leader
  • - Utilized tools like Putty, DevOps, WinScp, Notepad++, and Sensai to drive project success

Machine Learning - Data Associate

Amazon Development Center
01.2019 - 04.2022
  • - Annotated customer data to improve Alexa's performance and response accuracy
  • - Assessed answer quality and provided feedback for improvement
  • - Transcribed user requests to enhance automated speech recognition
  • - Collaborated with teams to meet weekly SLA targets and supported new joiners in achieving metric goals
  • - Consistently delivered high-quality output with efficiency, exceeding quality and velocity benchmarks

Resource Center Associate

HCL Technologies
03.2017 - 03.2018
  • - Investigated and resolved 500+ customer inquiries per month
  • - Achieved 100% quality rating for 6 consecutive months
  • - Trained 10+ new joiners and improved team performance
  • - Rectified errors and escalated complex issues as per CHIP guidelines
  • - Maintained daily and weekly MIS reports, ensuring data accuracy and timeliness

Education

Bachelor of Arts - Business Economics

Ethiraj College for Women
Chennai

SSLC (10th) - undefined

Our Lady's Matriculation Hr. Sec. School
Chennai

HSC (12th) - undefined

CSI Bain Matriculation Hr. Sec. School
Chennai

Skills

Technical Skills:

- Citrix

- Oracle

- HFA

- Ariba

- Microsoft Office

- Putty

- WinScp

- Sensai

Language Skills:

- English (read, write, speak)

- Tamil (read, write, speak)

- Hindi (read, write, speak)

- German (read)

Soft Skills:

- Strong written and verbal communication

- Analytical and problem-solving

- Time management and organization

- Team collaboration and leadership

Accomplishments

  • - Certified as Star Performer of the quarter OND 2017 at HCL Technologies
  • - Received accolades for delivering quality output with high efficiency at Amazon Development Center

Disclaimer

I hereby declare that the above particulars stated in the resume are true to the best of my knowledge. Place: Chennai Kameshwari

Certification

SQL

Timeline

Senior Machine Learning Data Associate (SME & POC)

Amazon Development Centre
12.2022 - Current

Data Linguist

Amazon Development Centre
04.2022 - 12.2022

SQL

01-2022

Machine Learning - Data Associate

Amazon Development Center
01.2019 - 04.2022

Resource Center Associate

HCL Technologies
03.2017 - 03.2018

Bachelor of Arts - Business Economics

Ethiraj College for Women

SSLC (10th) - undefined

Our Lady's Matriculation Hr. Sec. School

HSC (12th) - undefined

CSI Bain Matriculation Hr. Sec. School
Kameshwari VijayakumarPoint Of Contact (Lead)