Kameswar Lenka

Training Leadership, Talent Development, Stakeholder Collaboration, and Strategic Initiatives; Program Effectiveness and Evaluation; Digital Learning and Learning Platforms (LMS/TMS); Reporting, Analytics, and Compliance; Capability Building; Academia and Vendor Partnerships.

• Managed human capital of ~199 trainers across India, including Zonal Training Leads, Regional Training Managers, and Field Trainers.
• Designed and executed a pan-India training strategy across diverse business verticals: Microfinance, Liabilities, and Retail Lending.
• Developed product and process training content, aligned with business requirements
• Conducted Train-the-Trainer (TTT) programs for Product, Process, and General Release trainings
• Developed and implemented structured induction, orientation, and certification programs for new joiners across all levels.
• Designed and delivered behavioral training content for HO-level sessions, focusing on leadership development, communication, and workplace effectiveness.
• Conducted Training Needs Identification (TNI) in collaboration with business teams, using performance metrics and feedback to design relevant training modules. Integrated these into the monthly training calendar for structured delivery
• Spearheaded competency mapping initiatives, and partnered with vendors and academic institutions for employee upskilling and graduation programs.
• Partnered with IMT Hyderabad to launch the Management Development Program (MDP) for Business Supervisors.
• Collaborated with the leadership team to conceptualize and implement initiatives such as Handholding Bottom-Performing Employees, RCD (Reclaiming Centre Meeting Discipline), and Pre-Approved Loan Conversion campaigns.
• Partnered with cross-functional teams including Business, Product, IT, Risk, Audit, Admin to ensure training alignment with organizational goals.

• Monitored training effectiveness through classroom and field observations, assessments, and key metrics analysis.
• Designed and administered trainer and trainee assessments to ensure knowledge retention and behavioral application.
• Led end-to-end development and management of the organization’s LMS and TMS, driving e-learning adoption pan-India.
• Created, uploaded, and managed digital content including recruitment, confirmation, promotion, and knowledge tests.
• Initiated e-learning innovations such as webinars, podcasts, and assessments for continuous learning delivery.
• Oversaw complete training MIS: LMS penetration, trainer scorecards, monthly calendars, and training delivery reports.
• Led planning and execution of RBI Mandated Certifications like DRA (Debt Recovery Agents) and IIBF (Indian Institute of Banking & Finance) certifications.
• Ensured compliance with IA audits, SOPs, and regulatory training requirements through consistent monitoring and deviation closure.
• Contributed to attrition control through structured coaching and mentorship programs