Kamini Kashyap
Noida
Summary
Dynamic leader and Linux Administrator with a proven track record at HCL Tech, enhancing operations through Quality Assurance and effective Communication. Excelled in team management and process improvement, significantly boosting productivity. Skilled in Agile Methodologies, adept at driving change and solving complex problems. Demonstrates exceptional leadership and technical prowess, ensuring high customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Manager -Linux Administrator
HCL Tech
Noida
05.2021 - Current
- Implemented and provided technical support for voice services and equipment.
- Provided technical support to users with varying levels of experience.
- Evaluated new technologies that could improve existing infrastructure components or enhance overall operations.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Benefits Operations Administrator
Wipro Tech
Noida
11.2018 - 05.2021
- Reviewed benefits paperwork for accuracy and completeness
- Directed and controlled 401K, medical, dental, and vision benefit packages
- Created detailed spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Managed 13 clients simultaneously, ensuring efficient and effective service delivery
- Processed benefit enrollment forms and maintained accurate records of employee benefits
Senior Customer Care Officer
Convergys India Pvt. Ltd
Gurgaon
07.2015 - 10.2018
- Worked closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
- Participated in application and platform upgrades
- Maintained internal technical documentation, manuals, policies, and processes
- Took ownership of customer issues, ensuring problems were followed through to resolution
- Coordinated timely responses to online customer communication and researched complex issues
- Evaluated interactions between associates and customers to assess personnel performance
Process Associate
Genpact India
Jaipur
05.2013 - 10.2014
- Provided call, chat, and ticketing support for technical issues, utilized ServiceNow as the ITSM tool
- Managed incident and changed forms, created gauges and reports, and worked with various filters
Education
M.Com. - Business Administration and Management
MSJ College
Bharatpur01.2015
B.Com. - Administration and Management
RD Girl College
Bharatpur01.2013
Skills
- Quality Assurance and Control
- Change Management
- Agile Methodologies
- Process Improvement
- Communication
- Team Management
- Problem-solving
- Time Management
- Leadership
Certification
- ITIL V3-V4 Foundation, 2022
- RS-CIT, 2011
- PMP - Project Management Professional, 2023
- Six Sigma YB-A and B
- Microsoft Certified DevOps Engineer Expert, I468-6919
- Microsoft Certificate Azure Developer Associate, I468-6918
- Certified Advance People Manager
Accomplishments
- Best Employee Award for production more than 100% growth for 18 consecutive months
- Improved customer satisfaction ratings by 100% by CSAT
- Recipient of award for 8 continuous months as Best manager in HCL Tech
Languages
- English
- Hindi
Personal Information
Date of Birth: 2nd April
Timeline
Team Manager -Linux Administrator
HCL Tech
05.2021 - Current
Benefits Operations Administrator
Wipro Tech
11.2018 - 05.2021
Senior Customer Care Officer
Convergys India Pvt. Ltd
07.2015 - 10.2018
Process Associate
Genpact India
05.2013 - 10.2014
M.Com. - Business Administration and Management
MSJ College
B.Com. - Administration and Management
RD Girl College
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