Results-driven Quality Assurance Manager with extensive expertise in overseeing QA operations, policies, and procedures
Proven track record in hiring and nurturing team members to foster a culture of continuous improvement
Committed to meticulously evaluating product quality and manufacturing processes to ensure exceptional outcomes that enhance customer satisfaction and drive organizational success
Passionate about implementing innovative strategies to elevate quality standards and operational efficiency, consistently contributing to the overall growth and excellence of the organization.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Software Tester & Test Lead
Cognizant Technology Solutions, CTS
11.2007 - 06.2020
14 years' experience in Software Industry as a Software tester & Test Lead
Good Experience in Direct Client projects handling
Took full ownership in Agile meetings
Have Very Good Knowledge on agile testing.
Experience and having Good knowledge on Telecom, Insurance and Reinsurance domains
Exposure to Banking & Financial Services and Healthcare domain
Proficient in Software testing Life Cycle including Test Plan preparation, Test Traceability, Test case creation, Test execution, Test Specifications and also in Bug tracking and Reporting Systems.
Good Experience in Live Production Support
Mentored the entire team about Kanban methodology
Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
Senior Quality Assurance Manager
NTT Data Global Delivery Solutions
04.2021 - Current
Defined and identified test cases for new application development.
Improved software quality by executing thorough test cases and identifying critical defects.
Optimized test cases to maximize success of manual software testing.
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Carried out tests to identify, report and repair bugs and glitches.
Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
Managed conflict resolution among team members when necessary; maintained a positive and productive work environment that fostered collaboration and professional growth.
Intern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha HospitalIntern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha Hospital