Company Overview: Level3Communications/CenturyLink
- CTI/IP Network provisioning in Level3Communications/Centurylink is responsible for deploying and decommissioning various network services for customers
- Configuring and provisioning different services on Level3 edge routers (Cisco65XX, 76XX, 12XXX, Juniper M120, M320, MX960), services being HSIP (High Speed Internet Protocol), DIA (Dedicated Internet Access) service, IP VPNs, EVPL (Ethernet Virtual Private Line) and VPLS (Virtual Private LAN Service) for Level 3’s customers
- Configuring and deploying different data services like HSIP, DIA, IPVPN, EVPL and VPLS etc., for the enterprise and carrier customers of Level 3 and its subsidiaries namely Wiltel, Broadwing, Global Crossing, etc., on Level3 edge Cisco, Juniper, Alcatel routers and switches
- Concurrently working on configuration removal of around 400 EVPL customer circuits so as to enable the LDP
- Validating the order accuracy from initiation through Decommissioning and restorations
- Decommissioning the services for the customers who want to surrender their services from Level 3 and its legacies
- Providing On Call Support to end customers while decommissioning the services
- Troubleshooting of Routing & Switching protocols while provisioning the circuit
- Liaising and communication with customers, customer managers and circuit designers for provisioning of services
- Also includes customer interaction and coordination with state side team, Field techs and other vendors network related fault isolation and rectification
- Responsible for knowledge sharing and training of new team members to align them with the project goals
- Preparing technical and process related documentation related to different DATA services as part of KB (Knowledge Base)
- Preparation of various Weekly and Monthly reports for client perusal