Overview
Work History
Education
Skills
Timeline
Generic
Kamini Vashistha

Kamini Vashistha

Pune

Overview

17
17
years of professional experience

Work History

Customer Success Manager- Key accounts

RPS Consulting Pvt. Ltd.
PUNE
06.2025 - Current
  • Streamlined customer onboarding processes for seamless transitions.
  • Collaborated with clients to assess needs and deliver tailored solutions.
  • Conducted regular follow-ups to address inquiries and concerns promptly.
  • Utilized CRM tools to track interactions and gather feedback effectively.
  • Coordinated with internal teams to resolve customer issues efficiently.
  • Analyzed customer feedback and data to identify trends for improvement recommendations.
  • Developed relationships with customers to boost engagement and satisfaction.
  • Drove escalations to resolution through direct client engagement.
  • Developed and implemented enterprise-wide learning strategies for AI, Cloud, Security, and Digital Transformation, aligning with organizational and client objectives.
  • Managed the go-to-market rollout of large-scale graduate and leadership development programs, achieving a 33% reduction in onboarding shadow time.
  • Oversaw LMS implementation, managing content, workflows, and reporting to improve accessibility and learner engagement.
  • Partnered with global OEMs and vendors to implement high-impact programs, ensuring quality and cost efficiency.
  • Partnered with HRBPs, leadership, and technical SMEs to co-create learning roadmaps that address current and future capability needs.
  • Led program evaluation and analytics, using surveys, assessments, and performance data to continuously improve outcomes.
  • Oversaw budget allocations for assigned programs and monitored spending against learning KPIs.
  • Key clients - Prominent global and financial organizations such as Fiserv, Fujitsu, Vodafone, ADP, BMC, T-Systems, HSBC, Finastra, Bank of India, Amdocs, and others

Manager Business operations

NCS computech
Pune
02.2012 - 06.2015
  • Directed corporate technical & behavioral training programs for IT, Telecom, and BFSI clients, overseeing needs analysis to delivery and measurement.
  • Developed customized learning roadmaps that enhanced workforce capabilities and produced measurable productivity gains.
  • Led recruitment-focused training programs to increase new hire readiness and retention rates.
  • Coordinated with vendors and technology partners to expand L&D offerings and enhance delivery efficiency.
  • Managed daily operations to streamline business processes and enhance efficiency.
  • Assisted in developing operational strategies for improved service delivery.
  • Collaborated with cross-functional teams to ensure smooth workflow execution.
  • Maintained accurate documentation of operational activities and compliance measures.
  • Actively monitor service delivery performance and customer satisfaction.
  • Provided leadership, direction and strategic planning for business unit operations.
  • Worked closely with other departments to ensure smooth operations across the organization.
  • Effectively handled client escalations ensuring 100% satisfaction
  • Monitored customer feedback and took corrective action as necessary.
  • Identified cost-saving opportunities throughout various processes and systems.

Recruitment Manager

NCS Computech Ltd
PUNE
10.2008 - 06.2010
  • Streamlined recruitment processes by screening resumes and identifying qualified candidates.
  • Coordinated interview schedules between candidates and hiring managers for efficiency.
  • Maintained applicant tracking system to ensure accurate candidate data management.
  • Conducted initial assessments of candidate qualifications to determine role fit.
  • Organized job fairs and recruitment events to attract diverse talent.
  • Managed onboarding activities, including orientation sessions for new hires.
  • Engaged candidates through phone calls to discuss job opportunities and requirements.
  • Established partnerships with external agencies and educational institutions for recruitment.

Education

MBA - Human Resources Development

TASMAC, University Of Wales
Pune
01-2012

Bachelor of Science - Statistics

Vikram University
Ujjain, MP
01-1997

High School Diploma -

Indian School
Bahrain
03-1994

Skills

  • Customer relationship management
  • Customer success strategies
  • Needs assessment
  • Problem solving
  • Effective communication
  • Strategic planning
  • Cross-functional collaboration
  • Skill gap analysis
  • Team management
  • Technical learning programs
  • Budget management
  • Vendor management
  • Competency framework design
  • Program effectiveness measurement
  • Return on investment (ROI) analysis
  • Stakeholder collaboration

Timeline

Customer Success Manager- Key accounts

RPS Consulting Pvt. Ltd.
06.2025 - Current

Manager Business operations

NCS computech
02.2012 - 06.2015

Recruitment Manager

NCS Computech Ltd
10.2008 - 06.2010

MBA - Human Resources Development

TASMAC, University Of Wales

Bachelor of Science - Statistics

Vikram University

High School Diploma -

Indian School

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Kamini Vashistha