Kamini Vashistha
Pune
Overview
17
17
years of professional experience
Work History
Customer Success Manager- Key accounts
RPS Consulting Pvt. Ltd.
PUNE
06.2025 - Current
- Streamlined customer onboarding processes for seamless transitions.
- Collaborated with clients to assess needs and deliver tailored solutions.
- Conducted regular follow-ups to address inquiries and concerns promptly.
- Utilized CRM tools to track interactions and gather feedback effectively.
- Coordinated with internal teams to resolve customer issues efficiently.
- Analyzed customer feedback and data to identify trends for improvement recommendations.
- Developed relationships with customers to boost engagement and satisfaction.
- Drove escalations to resolution through direct client engagement.
- Developed and implemented enterprise-wide learning strategies for AI, Cloud, Security, and Digital Transformation, aligning with organizational and client objectives.
- Managed the go-to-market rollout of large-scale graduate and leadership development programs, achieving a 33% reduction in onboarding shadow time.
- Oversaw LMS implementation, managing content, workflows, and reporting to improve accessibility and learner engagement.
- Partnered with global OEMs and vendors to implement high-impact programs, ensuring quality and cost efficiency.
- Partnered with HRBPs, leadership, and technical SMEs to co-create learning roadmaps that address current and future capability needs.
- Led program evaluation and analytics, using surveys, assessments, and performance data to continuously improve outcomes.
- Oversaw budget allocations for assigned programs and monitored spending against learning KPIs.
- Key clients - Prominent global and financial organizations such as Fiserv, Fujitsu, Vodafone, ADP, BMC, T-Systems, HSBC, Finastra, Bank of India, Amdocs, and others
Manager Business operations
NCS computech
Pune
02.2012 - 06.2015
- Directed corporate technical & behavioral training programs for IT, Telecom, and BFSI clients, overseeing needs analysis to delivery and measurement.
- Developed customized learning roadmaps that enhanced workforce capabilities and produced measurable productivity gains.
- Led recruitment-focused training programs to increase new hire readiness and retention rates.
- Coordinated with vendors and technology partners to expand L&D offerings and enhance delivery efficiency.
- Managed daily operations to streamline business processes and enhance efficiency.
- Assisted in developing operational strategies for improved service delivery.
- Collaborated with cross-functional teams to ensure smooth workflow execution.
- Maintained accurate documentation of operational activities and compliance measures.
- Actively monitor service delivery performance and customer satisfaction.
- Provided leadership, direction and strategic planning for business unit operations.
- Worked closely with other departments to ensure smooth operations across the organization.
- Effectively handled client escalations ensuring 100% satisfaction
- Monitored customer feedback and took corrective action as necessary.
- Identified cost-saving opportunities throughout various processes and systems.
Recruitment Manager
NCS Computech Ltd
PUNE
10.2008 - 06.2010
- Streamlined recruitment processes by screening resumes and identifying qualified candidates.
- Coordinated interview schedules between candidates and hiring managers for efficiency.
- Maintained applicant tracking system to ensure accurate candidate data management.
- Conducted initial assessments of candidate qualifications to determine role fit.
- Organized job fairs and recruitment events to attract diverse talent.
- Managed onboarding activities, including orientation sessions for new hires.
- Engaged candidates through phone calls to discuss job opportunities and requirements.
- Established partnerships with external agencies and educational institutions for recruitment.
Education
MBA - Human Resources Development
TASMAC, University Of Wales
Pune01-2012
Bachelor of Science - Statistics
Vikram University
Ujjain, MP01-1997
High School Diploma -
Indian School
Bahrain03-1994
Skills
- Customer relationship management
- Customer success strategies
- Needs assessment
- Problem solving
- Effective communication
- Strategic planning
- Cross-functional collaboration
- Skill gap analysis
- Team management
- Technical learning programs
- Budget management
- Vendor management
- Competency framework design
- Program effectiveness measurement
- Return on investment (ROI) analysis
- Stakeholder collaboration
Timeline
Customer Success Manager- Key accounts
RPS Consulting Pvt. Ltd.
06.2025 - Current
Manager Business operations
NCS computech
02.2012 - 06.2015
Recruitment Manager
NCS Computech Ltd
10.2008 - 06.2010
MBA - Human Resources Development
TASMAC, University Of Wales
Bachelor of Science - Statistics
Vikram University
High School Diploma -
Indian School
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