Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kamitikar Nikhilesh

Hyderabad

Summary

A seasoned professional with a proven track record at Bz Finders pvt.Ltd, I excel in complaint resolution and teamwork, enhancing customer satisfaction and team productivity. Leveraging skills in data reconciliation and trend analysis, I've significantly contributed to operational improvements and cost reduction, embodying leadership and strategic insight.

Overview

3
3
years of professional experience

Work History

HR Manager

Akreeta infra pvt.Ltd
Mumbai
05.2024 - 12.2024
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Communicated with supervisors to plan and review employee evaluations.
  • Coordinated workers' compensation insurance and managed claims.
  • Aligned HR policies with federal and local regulations.

HR Recruiter

Bz Finders pvt.Ltd
Nagpur
11.2023 - 04.2024
  • Explained job duties, compensation and benefits to potential candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Negotiated salary and benefits packages with candidates.
  • Scheduled or conducted new employee orientations.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Developed and implemented recruiting plans to meet staffing goals.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.

Team Leader

Bz Finders pvt.Ltd
Hyderabad
04.2023 - 10.2023
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Identified needs of customers promptly and efficiently.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Implemented strategic plans to enhance team performance and productivity.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Customer Support Executive

PHP digital pvt.ltd.
Hyderabad
04.2022 - 07.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Managed customer accounts using CRM software tools.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Maintained accurate records of customer interactions.
  • Generated reports to track customer satisfaction levels.

Education

Diploma - Mechanical Engineering

Government Polytechnic College
Kothagudem
04-2021

Ssc -

Suryodaya School
Kothagudem
05-2019

Skills

  • Data reconciliation reporting
  • Trend detection and analysis
  • Complaint resolution
  • Cost reduction strategies
  • Software navigation
  • Customer-facing web design
  • Sales improvement
  • Data entry
  • Teamwork
  • MS office

Languages

Hindi
First Language
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Marathi
Beginner
A1

Timeline

HR Manager

Akreeta infra pvt.Ltd
05.2024 - 12.2024

HR Recruiter

Bz Finders pvt.Ltd
11.2023 - 04.2024

Team Leader

Bz Finders pvt.Ltd
04.2023 - 10.2023

Customer Support Executive

PHP digital pvt.ltd.
04.2022 - 07.2022

Diploma - Mechanical Engineering

Government Polytechnic College

Ssc -

Suryodaya School

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Kamitikar Nikhilesh