KaMiyah Ford
Roanoke
Summary
Customer Service Representative with a track record of excellence at CARVANA, recognized for superior customer service and analytical problem-solving skills. Proficient in digital marketing and media design, contributing to marketing programs that enhanced client engagement. Demonstrated team management abilities and a strong commitment to regulatory compliance, leading to successful project outcomes. Experienced in resolving escalated customer support issues in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CARVANA
Atlanta
06.2021 - Current
- Call center experience
- Excellent written and verbal communication skills
- Analytical and problem-solving skills
- Ability to read and respond briefly, clearly and effectively
- Ability to think critically and problem solve
- Google Workspace
- Inbound and outbound calls
Covid Site Lead
Curative
Atlanta
08.2020 - 05.2021
- Ran daily QA on all of our tests
- In charge of recruiting, and location scouting
- Developed numerous marketing programs (Social media posts and email advertisements)
- Laboratory environment and procedures
- Kept up to date on OSHA, HIPPA, and company regulation changes
- Daily data entry and analysis to track test result trends
- Delegate talks to my collection team and provide counsel on all aspects of testing
- In charge of scheduling and payroll for the site specialists
Program Advisor
Slimgenics
Denver
06.2018 - 04.2020
- Worked with clients to develop a unique fitness plan designed for their personal needs
- Sold health products directly to consumers and handled the daily inventory counts (Did ~$2500 in weekly sales)
- New client presentations once a week made with PowerPoint or Adobe Illustrator
- Lifestyle and nutrition consultations for clients
- Data entry and analysis for each of my clients to track progress
Customer Service Representative
Dial America
Pittsburgh
04.2017 - 01.2018
- Coordinate customer service projects and initiatives
- Worked with regional managers to identify and address customer needs
- Responded to any customer inquiries and complaints
- Lead the continuous improvement and implementation of customer service procedures and trends
- Office environment
Education
Associate of Applied Science -
Franklin County High School
trueSkills
- Typing proficiency (70 wpm)
- Management skills
- Recruitment strategies
- Customer service excellence
- Adobe Creative Suite
- Media design
- Presentation development
- Digital marketing
- Quality assurance
- Regulatory compliance
References
References available upon request.
Timeline
Customer Service Representative
CARVANA
06.2021 - Current
Covid Site Lead
Curative
08.2020 - 05.2021
Program Advisor
Slimgenics
06.2018 - 04.2020
Customer Service Representative
Dial America
04.2017 - 01.2018
Associate of Applied Science -
Franklin County High School
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