Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
KaMiyah Ford

KaMiyah Ford

Roanoke

Summary

Customer Service Representative with a track record of excellence at CARVANA, recognized for superior customer service and analytical problem-solving skills. Proficient in digital marketing and media design, contributing to marketing programs that enhanced client engagement. Demonstrated team management abilities and a strong commitment to regulatory compliance, leading to successful project outcomes. Experienced in resolving escalated customer support issues in high-pressure situations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CARVANA
Atlanta
06.2021 - Current
  • Call center experience
  • Excellent written and verbal communication skills
  • Analytical and problem-solving skills
  • Ability to read and respond briefly, clearly and effectively
  • Ability to think critically and problem solve
  • Google Workspace
  • Inbound and outbound calls

Covid Site Lead

Curative
Atlanta
08.2020 - 05.2021
  • Ran daily QA on all of our tests
  • In charge of recruiting, and location scouting
  • Developed numerous marketing programs (Social media posts and email advertisements)
  • Laboratory environment and procedures
  • Kept up to date on OSHA, HIPPA, and company regulation changes
  • Daily data entry and analysis to track test result trends
  • Delegate talks to my collection team and provide counsel on all aspects of testing
  • In charge of scheduling and payroll for the site specialists

Program Advisor

Slimgenics
Denver
06.2018 - 04.2020
  • Worked with clients to develop a unique fitness plan designed for their personal needs
  • Sold health products directly to consumers and handled the daily inventory counts (Did ~$2500 in weekly sales)
  • New client presentations once a week made with PowerPoint or Adobe Illustrator
  • Lifestyle and nutrition consultations for clients
  • Data entry and analysis for each of my clients to track progress

Customer Service Representative

Dial America
Pittsburgh
04.2017 - 01.2018
  • Coordinate customer service projects and initiatives
  • Worked with regional managers to identify and address customer needs
  • Responded to any customer inquiries and complaints
  • Lead the continuous improvement and implementation of customer service procedures and trends
  • Office environment

Education

Associate of Applied Science -

Franklin County High School
true

Skills

  • Typing proficiency (70 wpm)
  • Management skills
  • Recruitment strategies
  • Customer service excellence
  • Adobe Creative Suite
  • Media design
  • Presentation development
  • Digital marketing
  • Quality assurance
  • Regulatory compliance

References

References available upon request.

Timeline

Customer Service Representative

CARVANA
06.2021 - Current

Covid Site Lead

Curative
08.2020 - 05.2021

Program Advisor

Slimgenics
06.2018 - 04.2020

Customer Service Representative

Dial America
04.2017 - 01.2018

Associate of Applied Science -

Franklin County High School
KaMiyah Ford