KAMLESH CHOUDHARY
Jaipur
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Deputy Managers
HDFC Bank
01.2024 - 05.2024
- Provided financial guidance to customers to meet their short and long-term financial goals.
- Cross-sold bank services to existing customers.
- Assisted customers with opening new accounts, applying for loans, and making financial decisions.
- Promoted bank products and services to customers.
- Assisted customers with account inquiries.
Credit Card Customer Service Executive
Au Small Finance Bank
08.2022 - 01.2024
- I am responsible for answering to all the queries of the customer's related in terms of EMI calculation, Card Closure, SR raises and all other all credit card related issues.
- Maintain a positive, empathetic and professional attitude toward customer at all times.
- Reliable Customer Service Executive talented at sustaining lasting client relationships. Dedicated to boost company's success through attention to detail and drive for excellence. Proven ability to raise customer satisfaction rates by improving internal processes.
- Performed shift duties on weekends and public holidays.
Senior Process Executive
Infosys BPM
04.2016 - 11.2020
- Core Business Banking, personal & saving a/c's operations like voucher processing, money transfer.
- Maintenance on Home Loan & Personal Loan like Change Due date, repayment amount change, term extension, variation retail - small & business etc
- Diligent and detail-oriented thorough in gathering borrower information, verifying loan documents and reviewing file documentation.
- Make control plan to ensure the quality services& reduce errors.
- Ensure day to day transactions completion within defined SLA & TAT.
Education
Bachelor of Science - Bachelor's in Computer Application
St. Wilfred's PG College
Jaipur, India08.2015
High School Diploma -
Surendra Public Sr. Sec. School
Jaipur, India07.2010
Skills
- Quick decision-making abilities
- Process and procedure development
- Operations Management
- Purchasing and planning
- Task Delegation
- Customer Relationship Management (CRM)
Languages
English
Hindi
Timeline
Deputy Managers
HDFC Bank
01.2024 - 05.2024
Credit Card Customer Service Executive
Au Small Finance Bank
08.2022 - 01.2024
Senior Process Executive
Infosys BPM
04.2016 - 11.2020
Bachelor of Science - Bachelor's in Computer Application
St. Wilfred's PG College
High School Diploma -
Surendra Public Sr. Sec. School
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