Kamlesh Jha
Bengaluru
Summary
Senior Analyst with 5+ years of experience in data science, analytics, Python automation, and machine learning. Proficient in SQL, feature engineering, and building scalable ML/NLP solutions.
Overview
8
8
years of professional experience
Work History
Senior Analyst
Carelon Global Solution
05.2023 - Current
- Company Overview: Insurance
- OBJECTIVE: To leverage data-driven approaches to proactively engage a customer base exceeding 45 million users, reducing inquiry volume, enhancing customer experience through intelligent communication strategies, and optimizing operational processes to minimize customer churn.
- Extracted and processed large volumes of customer interaction and claims data using SNOWFLAKE SQL for structured querying across complex databases.
- Utilized Python, Pyspark for end-to-end data analysis, and created the Machine Learning (ML) model, focusing on customer inquiry trends and behavioral insights.
- Applied Natural Language Processing (NLP) techniques on call transcripts (TEXT DATA) to uncover key drivers of customer dissatisfaction, used advanced techniques such as lemmatization and stemming from the NLTK package to normalize the data, and n-gram modeling to identify recurring patterns and contextual phrases, which helped classify call topics into distinct reasons and sub-reasons.
- Designed and implemented millions of proactive communication interventions based on insights from NLP-driven analysis of customer interactions.
- The analysis and implementation led to a 36% reduction in customer inquiries, and a 1.3-point increase in the average OSAT score.
- With hands-on experience in data governance, management, and quality control, I have focused on extracting meaningful patterns from complex text datasets. My approach ensures data integrity while enabling deeper insights through structured analysis and NLP techniques.
Senior Analyst
Societe Generale
12.2022 - 05.2023
- Company Overview: Banking
- Collaborated with the Risk and Control Team to support a defined framework aimed at identifying process discrepancies within the bank's operations. Responsibilities included analyzing control workflows, and evaluating compliance through data visualizations. Developed interactive dashboards using Power BI, and performed data analysis using Python and SQL to derive actionable insights.
Data Analyst
Kantar Analytics
08.2021 - 12.2022
- Company Overview: Market Research
- Supporting BIC's global performance analysis across Stationery, Lighters, Health, and Hygiene categories.
- Utilized SQL, Python, and Power BI to generate insights; proficient in DAX for complex data modeling and KPI tracking.
- Harmonizing multi-source raw data and deploying it in a Tabular Model for enterprise analytics.
- When has growth improved over the time, understand the evolution of performance over time for super segment, Segment Brand, and manufacturer
- Market Research
Data Analyst
Mindtree LTD
02.2018 - 08.2021
- Company Overview: Microsoft
- Was the part of E-commerce Team, I mostly used SQL, PowerBI, and Python libraries (pandas, NumPy, seaborn, and Matplotlib) to explore and analyze the marketing channels, Measure, and test the Website conversion performance, and the analysis to understand the impact of the new product launch.
- The E-commerce platform receives traffic from multiple channels, as a Data Analyst, my job is, to understand which channels have created more customers and created the highest quality traffic. What is the user's behavior, Analyze the search data, so that, more budget could be shifted to the campaigns that have a great conversion rate.
- Explore the data, to enhance the traffic on the website, very often Microsoft launches the paid campaigns, Paid Traffic is tagged with the UTM parameter, which is appended to the website URL,I use SQL and Python to analyze the UTM parameter stored in database and determine the paid website sessions and revenue generated from the paid campaigns.
- Microsoft
Education
BTECH -
VTU
Bengaluru, India08-2017
Skills
Python, SQL, Pandas, NumPy, Scikit-learn
Natural Language Processing (NLP)
ML (Machine Learning)
NLTK
Statistics
Power BI
Excel
Data analysis
Data governance
Data analysis
Timeline
Senior Analyst
Carelon Global Solution
05.2023 - Current
Senior Analyst
Societe Generale
12.2022 - 05.2023
Data Analyst
Kantar Analytics
08.2021 - 12.2022
Data Analyst
Mindtree LTD
02.2018 - 08.2021
BTECH -
VTU
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