Kamlesh K U M A R
New Delhi
Summary
Travel operations professional with experience in post-sale itinerary management and guest experience delivery. Skilled in handling itinerary execution, customizations, real-time guest support, and on-ground escalation resolution to ensure seamless travel experiences.
Previously worked in airline reservation and customer support, managing flight bookings, modifications, and customer concerns with accuracy and professionalism. Recognized for high performance, problem-solving ability, and efficient coordination across teams and vendors.
Overview
7
7
years of professional experience
Work History
Destination expert
30 Sundays
Gurgaon
05.2025 - Current
- Managed post-sale execution of international holiday packages from confirmation to trip completion.
- Acted as the primary point of contact for travelers, providing real-time support via calls, chat, and email.
- Handled itinerary modifications, special requests, and in-trip escalations by coordinating with airlines, hotels, transport partners, and local vendors.
- Ensured high guest satisfaction through proactive communication, crisis handling, and quick problem resolution.
- Collaborated with sales, operations, and vendor teams to maintain service quality and SLA adherence.
- Maintained accurate documentation in internal systems for service continuity.
- Awarded the Performance Award (Nov) for operational excellence.
Senior Service Expert
Praxis Service Pvt. Ltd.
12.2022 - 04.2025
- Ensuring high-quality service delivery, maintaining standards, and exceeding customer expectations to create positive experiences
- Collaborating closely with internal teams to ensure seamless coordination between customer service, operations and other departments
- Fostering strong client relationships by providing clear and concise information about services, facilities, and policies, through various communication channels
- Resolving conflicts, escalated issues, and finding solutions that satisfy both the guest and the company
- (Received multiple spotlight awards for outstanding performance)
Industrial Trainee
Leela Ambience, Gurgaon
Gurgaon
06.2019 - 09.2019
- Assisted with day-to-day administration of hotel in all core departments
- Resolved customer issues efficiently to build loyalty
- Collaborated with managers to help in decoration planning for events & festivals
- Assisted with inventory monitoring in HK department
- Took responsibility of the Laundry in absence of Laundry Manager
- (Received Appreciation letters in Housekeeping Department for excellent performance.)
Education
Bachelor's - Tourism Studies, Hospitality Administration
Indira Gandhi National Open University
New Delhi04.2022
B.SC - Hospitality And Hotel Administration
Institute Of Hotel Management, Pusa
New Delhi04.2021
Kendriya Vidyalaya -
Kendriya Vidyalaya
New Delhi01.2017
Skills
- Strong problem-solving and analytical thinking
- Adaptability in fast-paced environments
- Attention to detail
- Time management and task prioritization
- Clear, confident, and professional communication
- Effective decision-making in time-sensitive situations
- Interdepartmental coordination
- Calm under pressure and a crisis-ready mindset
- Ability to handle escalations with empathy and policy awareness
- Strong Ownership & Accountability
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Hobbies and Interests
- Bike Riding
- Trekking
- Cooking
- Travelling
Timeline
Destination expert
30 Sundays
05.2025 - Current
Senior Service Expert
Praxis Service Pvt. Ltd.
12.2022 - 04.2025
Industrial Trainee
Leela Ambience, Gurgaon
06.2019 - 09.2019
Bachelor's - Tourism Studies, Hospitality Administration
Indira Gandhi National Open University
B.SC - Hospitality And Hotel Administration
Institute Of Hotel Management, Pusa
Kendriya Vidyalaya -
Kendriya Vidyalaya