KAMLESH SINGAL
OPERATION MANAGER
MUMBAI
Summary
Dynamic Operations Manager with a proven track record at IIFL Securities Ltd, enhancing customer satisfaction and driving revenue growth. Expert in operations management and problem-solving, with a focus on performance improvement and regulatory compliance. Skilled in fostering professional customer interactions and team development.
Massive professional experience in equity trading with dealing for thousands of eminent clients Leading the Team to complete process – KYC Audit/Scan Audit/UCC Generation. Crystal clear knowledge of the equity market and related documentations and formalities for KYC/CKYC process. Solid theoretical base of business management and enough exposure to the real-time organizational activities
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Operations Manager
IIFL SECURITIES LTD
MUMBAI
06.2017 - 08.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed approximately 40 incoming calls, 150 emails and faxes per day from customers.'
Branch Manager
Motilal Oswal Securities
04.2014 - 05.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Senior Dealer
LKP Securities
05.2009 - 04.2014
- Maintained compliance with regulatory requirements by conducting regular audits and reviews of trading activities.
- Achieved revenue growth by effectively managing a diverse portfolio of investments and client relationships.
Education
BMS - Banking And Finance
NATIONAL COLLEGE
MUMBAI 01.2005 - 04.2006
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
New Development
Timeline
Operations Manager
IIFL SECURITIES LTD
06.2017 - 08.2024
Branch Manager
Motilal Oswal Securities
04.2014 - 05.2017
Senior Dealer
LKP Securities
05.2009 - 04.2014
BMS - Banking And Finance
NATIONAL COLLEGE
01.2005 - 04.2006
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