Kamlesh Thakur
Hyderabad
Summary
Results-driven Operations Manager with expertise in optimizing operational effectiveness, team leadership, and safety compliance. Committed to building strong teams and enhancing customer service.
Overview
28
28
years of professional experience
Work History
Operations Manager
Kaarya FM Security & Facility Services
Hyderabad
08.2024 - Current
- Managed daily operations for security and facility services teams.
- Coordinated staff schedules to ensure business growth.
- Implemented safety protocols to protect employees and clients.
- Built strong operational teams to meet market acquisition.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Structured HR consulting services to support clients during organizational developments and changes.
Senior Field Officer
DHS, DSFS
Hyderabad
04.2022 - 07.2024
- Coordinated planning and execution of resource allocation to optimize operational effectiveness.
- Developed training materials for staff and community partners.
- Supervised field teams to maintain operational efficiency and accountability.
- Negotiated contracts with vendors for services related to projects conducted in the field.
Area Manager
Force Nine Security
Hyderabad
04.2021 - 03.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with law enforcement agencies during emergency situations.
Field Officer
Attention Security
Hyderabad
08.2008 - 03.2021
- Supervised on-site staff, monitoring performance and job completion.
- Compiled monthly progress reports detailing accomplishments against objectives.
- Coordinated security personnel schedules to maintain optimal coverage and response times.
- Trained new staff on security protocols and emergency response procedures for efficiency.
Field Marketing Officer
Pharma Tech Pvt. Ltd.
Arunachal Pradesh
02.1998 - 06.2008
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Collected and analyzed market research data for use in forecasting.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Collaborated with other departments to coordinate strategic marketing activities.
Education
D. Pharma - Pharmaceutical Sciences
Bihar College of Pharmacy
Bihar03-1997
Intermediate Certificate - Science
CBSE
Arunachal Pradesh03-1995
Martriculation - Maths
CBSE
Arunachal Pradesh03-1993
Skills
- Operations management
- Safety protocol implementation
- Resource allocation
- Performance improvement
- Staff training
- Customer relationship management
Timeline
Operations Manager
Kaarya FM Security & Facility Services
08.2024 - Current
Senior Field Officer
DHS, DSFS
04.2022 - 07.2024
Area Manager
Force Nine Security
04.2021 - 03.2022
Field Officer
Attention Security
08.2008 - 03.2021
Field Marketing Officer
Pharma Tech Pvt. Ltd.
02.1998 - 06.2008
D. Pharma - Pharmaceutical Sciences
Bihar College of Pharmacy
Intermediate Certificate - Science
CBSE
Martriculation - Maths
CBSE