Kamlesh Thakur
Himachal Pradesh
Summary
Highly skilled Food and Beverage Team Leader with comprehensive background in hospitality management. Equipped with strong leadership skills, adept at overseeing all facets of restaurant operations and ensuring customer satisfaction. Proven ability to streamline processes for efficiency and productivity, while fostering positive relationships within the team. Demonstrated success in delivering high-quality food service and achieving business objectives.
Overview
9
9
years of professional experience
Work History
Food and Beverage Team Leader
The Park Gate
Mohali
09.2023 - Current
- Implemented systems for tracking guest reservations as well as organizing seating plans during peak hours.
- Analyzed monthly financial reports to identify areas of improvement for increased productivity.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Analyzed customer feedback surveys to identify areas needing improvement in order to enhance customer experience.
- Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.
- Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
- Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Food and Beverage Team Leader
Divine Clarks inn suites
Kurukshetra
02.2022 - 08.2023
- Implemented systems for tracking guest reservations as well as organizing seating plans during peak hours.
- Analyzed monthly financial reports to identify areas of improvement for increased productivity.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Organized special events such as wine tastings or cooking classes to promote products and services offered by the restaurant.
- Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures.
- Analyzed customer feedback surveys to identify areas needing improvement in order to enhance customer experience.
- Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.
- Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Oversaw the setup of banquet functions including equipment rental, table arrangements, decorations.
Food and Beverage Senior Associate
Royal park hotel
Chandigarh
12.2019 - 01.2022
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
Food and Beverage Associate
Holiday inn
Panchkula
02.2018 - 11.2019
- Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
- Replenished condiments at tables as needed or requested by customers.
- Processed payments from customers using point of sale systems.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Trained new employees on restaurant protocols and procedures related to Food and Beverage services.
- Worked closely with managers to ensure smooth operations during peak business times.
- Resolved customer complaints in an efficient and friendly manner.
- Provided excellent customer service to guests in a timely and professional manner.
Intern
The Lalit
Chandigarh
04.2017 - 10.2017
Education
Diploma in Food And Beverage Department - Food And Beverage
CIHM
Chandigarh 04-2016
Skills
- Sales Growth
- Food and Beverage Operations
- Supply Ordering
- Inventory Control
- Customer Service
- Cash Handling
- Greeting and Seating Guests
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Food and Beverage Team Leader
The Park Gate
09.2023 - Current
Food and Beverage Team Leader
Divine Clarks inn suites
02.2022 - 08.2023
Food and Beverage Senior Associate
Royal park hotel
12.2019 - 01.2022
Food and Beverage Associate
Holiday inn
02.2018 - 11.2019
Intern
The Lalit
04.2017 - 10.2017
Diploma in Food And Beverage Department - Food And Beverage
CIHM