Trekking and exploring different places Interacting and working with new people
KAMLESH VADHER
Market Research Proffessional
Mumbai
Summary
CAREER OBJECTIVES
Dedicated market research professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
General Manager,Operations
GPRS PVT LTD
Mumbai, MH
07.2021 - Current
- Responsible & Accountable for output of the Ops team in west, south, north, and east region, service delivery, and profit budget target for the team
- SPOC for client service team and input on fieldwork methodology, new business, proposals, and issues and escalation.
- Ensure implementation and compliance of SOP, following protocols for all assignments driving consistent processes and practices within operations
- Lead and guide the training roadmap for operations team
- Regular review of projects for identification and leveraging of best practices e.g., design, sampling methodology, scheduling, digitization, capability/capacity vs workload etc
- Capable of providing passionate, ethical, disciplined, and committed leadership within a dynamic, challenging, and matrix organizational environment
- Identify areas for improvement and lead quality/cost initiatives with productivity targets
- Manage and maintain cross-functional stakeholder engagement such as HR, Analytics, Finance, Admin and Client Business Partners
- Agree on key milestones, Set KPIs: Timelines, Quality
- Identify new strategy that will support the business needs
- Introduced new methods, practices and systems to reduce turnaround time
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Evaluated suppliers to maintain cost controls and improve operations
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Identified trends in customer marketplaces to develop valuable solutions
- Developed effective business plans to align strategic decisions with long-term objectives
- Performed statistical analyses to gather data for operational and forecast team needs
- Reviewed operations reports to understand numbers and trends.
- Evaluated suppliers to maintain cost controls and improve operations.
Manager
NIELSEN
Mumbai
12.2015 - 06.2020
- Responsible for output of the Ops team in west and south region, service delivery, and profit budget target for the team
- Worked closely with business heads and their teams to ensure clients deliverables are met
- Demonstrated acumen in communication and people management, building and leading teams to ensure adherence to predefined parameters of quality, cost, and time
- Providing support to CS teams in devising costing for large multi centers studies / tracks
- Exceptional strengths in streamlining work systems and processes across diverse functional regimes to realize targeted performance milestones
- Track record of performing HR functions like recruitment, training, supervision, and facilitation of compliance, among others
- Motivates, inspires, influences, and pushes people to attain team goals
- Walks the talk and shares credit for success and takes accountability for failures
- Strategic ability in resolving conflicts and inculcating team spirit among work groups to generate inimitable performance benchmarks
- Creation and dissemination of processes that guarantee quality and consistency of data
- Responsible for staff performance, KPI’s, compensation and rewards & recognition programs
- Self-driven and focused with creative bent of mind and ability to throw up innovative solutions to raise efficiency levels in prevailing competitive situation.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Recruited and hired top performers to add talent and value to department
- Maintained professional, organized and safe environment for employees and patrons
- Monitored expenditures to mitigate risk of overages
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Delivered feedback to decision-makers regarding employee performance and training needs
- Evaluated suppliers to maintain cost controls and improve operations
Senior Executive
NIELSEN
Mumbai
09.2008 - 11.2015
- General administration & handling operations on daily activity such as gathering market analytics through a team size of 25+ personnel
- Streamlined operations to maximize business efficiency and profits
- Delivering detailed briefing and training on project to team supervisors and selecting the precise team who will be able to achieve the goals set for each client
- Extracting timely communication on problems faced in data acquisition, making corrections/problem solving and updating on work progress to seniors
- Identifying new suppliers & vendors to ensure budgetary parameters of the project are maintained
- Forming of different type of setup and venue arrangement for group discussion and other project related events
- Review on a regular basis the statistical quality of services
- Provide statistical advice to internal and external clients to understand business requirements and identifies appropriate responses
- Responsible for consistently deliver accurate data on time on all types of projects.
Executive- Operations
SYNOVATE, INDIA (NOW IPSOS)
Mumbai
09.2001 - 06.2008
- Identified trends and assessed opportunities to improve processes and execution.
- Located bottlenecks to streamline existing processes.
- Collaborated with back-office team members to facilitate seamless business execution.
- Interviewed, recruited and trained new onboarding candidates.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Established and implemented departmental policies, goals and objectives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Executive- Operations
PROJECT MANAGEMENT
Mumbai
09.2001 - 06.2008
- Single point of contact for client service teams from pre-field to post-field across data collection methodologies
- Consults client service on study estimation, overall study design, sample sources, vendor selection and management, briefing guides, study launch and ongoing management of the study
- Discussing proposal with research team and giving qualitative inputs in designing Questionnaire
- Planning, controlling, monitoring, and directing the assigned project to best meet project objectives
- Give inputs on time, cost & quality controllable inputs
- Improves existing internal processes to enhance productivity and effectiveness
- Responsible for identifying, monitoring & responding to risk with definite solution
- Controlling data acquisition team on understanding and solving on-field challenges
- Conducts dip checks of parameters that impact performance & data integrity
- Optimize research approach by working with key stakeholders
- Collects data and other metrics to report stakeholders of project
- Execution of market research projects and coordination with Supervisors and other team members
- Arranging right type of manpower for various client assignments and communication with them about the needs ensuring they are given proper briefing on the project
- Size of team managed was 25 and always emphasizing on timely completion of projects
- Edition and validation of data base
- Involved peers and subordinates in taking decisions to make them more accountable
- Social Research: Mapping study of Maharashtra for FHI & USAID in association with MDACS & MSACS
- Key Strengths
- Ability to understand and drive organizational objectives and goals
- Strong in logics, understanding and grasping concepts and a fast learner
- Profound knowledge of quantitative and qualitative processes involved
- Self-determination, with a creative and imaginative mind to develop new skills and ideas to enhance the quality of work
- Committed to service excellence and added value.
- Identified trends and assessed opportunities to improve processes and execution
- Introduced new methods, practices and systems to reduce turnaround time
Education
Bachelor of Commerce - Commerce
University of Mumbai
Mumbai 07.1999 - 06.2000
Skills
Relationship building
Performance improvement
Client account management
Coaching and mentoring
Efficient multi-tasker
Effective leader
Operations management
Staff training/development
Consistently meet goals
Project Management
Accomplishments
· Six Sigma.
· Business effective communication skills program.
· People management program.
· Effective performance management skills.
· Process training course.
Interests
Additional Information
Address :1/A, Vraj Mohan CHS.Irani Wadi No-4, Kandivali (West), Mumbai–67.
DOB : 11th January 1979
Marital Status : Married
Nationality : Indian
Passport No : M2793337
Passport Expiry :7 October, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager,Operations
GPRS PVT LTD
07.2021 - Current
Manager
NIELSEN
12.2015 - 06.2020
Senior Executive
NIELSEN
09.2008 - 11.2015
Executive- Operations
SYNOVATE, INDIA (NOW IPSOS)
09.2001 - 06.2008
Executive- Operations
PROJECT MANAGEMENT
09.2001 - 06.2008
Bachelor of Commerce - Commerce
University of Mumbai
07.1999 - 06.2000