Kamran Ahmad
Bellary
Summary
Assistant manager recognized for driving productivity and achieving efficient task completion. Expertise in team leadership, operational management, and delivering exceptional customer service. Proven ability in communication, problem-solving, and time management to enhance operations and foster positive team dynamics.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Assistant Manager, Customer Service
JSW Steel Pvt Ltd.
Bellary
08.2024 - Current
- Manage pan India Vijayanagar retail CRM customers, ensuring timely resolution of orders, their inquiries and complaints.
- Led cross-functional teams to resolve complex customer issues efficiently.
- Provided technical support to enhance customer satisfaction.
- Facilitated interdepartmental communication to improve operational collaboration.
- Collaborated with management on strategic planning to achieve business goals.
- Guided junior staff in daily tasks and projects, fostering skill development.
Mechanical Head of Team Celerity
Vellore Institute of Technology
Vellore, Tamil Nadu
01.2023 - 12.2023
- Designed critical components, including transmission, chassis frame, and steering systems for innovative electric vehicles.
- Led team to success in competitions, showcasing engineering excellence in electric vehicle development.
- Played a pivotal role in Team Celerity's efforts to create cutting-edge electric vehicles.
- Contributed to overall project success through effective leadership and collaboration with team members.
Intern
Ruhrpumpen
Chennai
05.2023 - 06.2023
- Updated pump performance data sheets to reflect accurate specifications.
- Conducted functionality testing on multiple pump types, ensuring reliability and performance.
- Completed 2D designs for various pump models.
- Analyzed bills of materials.
Modelling Designer
CADD Centre Training Services
Patna, Bihar
05.2022 - 06.2022
- Executed 3D design projects for IC engine and heat exchanger applications, improving design accuracy and functionality.
- Created innovative design concepts for training materials and presentations.
- Completed training in computer-aided design, manufacturing, and engineering services to strengthen design capabilities.
Education
Bachelor in Technology - Mechanical Engineering
Vellore Institute of Technology
Vellore, Tamil Nadu07-2024
12th Clas/ Intermediate - Science (PCM)
Kendriya Vidyalaya Bailey Road Patna
Patna, Bihar04-2020
10th Class/ Matriculation - Science
Kenderiya Vidyalaya Bailey Road Patna
Patna, Bihar04-2018
Skills
- Customer relationship management
- Project coordination
- Cross-functional leadership
- SAP Salesforce skills
- PowerPoint Excel proficiency
- Problem resolution
- CAD design
- Effective communication skills
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Urdu
Intermediate (B1)
B1
Certification
J1+ Certificate
Accomplishments
Team Lead of Pan-India Vijayanagar Retail customers.
Timeline
Assistant Manager, Customer Service
JSW Steel Pvt Ltd.
08.2024 - Current
Intern
Ruhrpumpen
05.2023 - 06.2023
Mechanical Head of Team Celerity
Vellore Institute of Technology
01.2023 - 12.2023
Modelling Designer
CADD Centre Training Services
05.2022 - 06.2022
Bachelor in Technology - Mechanical Engineering
Vellore Institute of Technology
12th Clas/ Intermediate - Science (PCM)
Kendriya Vidyalaya Bailey Road Patna
10th Class/ Matriculation - Science
Kenderiya Vidyalaya Bailey Road Patna