KAMRAN ALI
CHEMICAL ENGINEER
Jaipur,RJ
Summary
An organized and creative Professional with proven, operations & sales handling skills along with customer relationship management. Desire to learn more having 7+ years of Experience working as a professional in sales & service industries Gaines Expertise in Data analysis, Strategy making, Customer service, sales approach, and making long term relations for company Benefits. Currently looking for a position with an organization where myself can utilize the existing skills set and knowledge to increase company profitability.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
CRM Manager
Mitra Sk Pvt Ltd
Gandhidham, Gujrat
02.2020 - Current
- MSK undertakes inspection, sampling & Assay of Minerals, Metals, Coal &Coke, Fertilizers, Food, Water & Environmental parameters. MSK is 80-year-old independent inspection and testing company with NABL accredited laboratories.
- Acquired skill for analyzing day to day operations and coordination with team members, chemists to update clients on daily basis for ongoing assignments and identifies customer service improvement scope to provide satisfactory results.
- Coordinates with crushing shade staff and laboratory people to ensure and complete testing of different commodities within TAT and share report and results to clients.
- Managed & coordinated with various site supervisors and samplers on daily basis about scope of work and vessel status on different ports.
- Managing team members and varied functions connected to operational activities and revenue generation venture.
- Managing disposal of samples, upholding health and safety protocols.
- Handling security documents of branch related with customer information and renewed contracts.
- Monitoring customer complaints & managing customer retention and satisfactory service practices.
- Collaboration with laboratory personnel to resolve client inquires and improve processes structure.
- Managed monthly tracker related to organized and successful task used IMS company software for maintenance of clients and their service records.
SR Executive CRM
Club Mahindra
Jaipur, Rajasthan
02.2018 - 01.2020
- Taking care of all departmental activities related to customer and their queries resolution of internal queries related to new or existing client, Meeting targets related to operations in every aspect & collaborating with operations team for further actions.
- Working on client gratification and retention guidelines to maintain process profitability & relationships with clients by providing support, information, and guidance.
- Maximizes customer operational performance by providing help desk resources and technical advice.
- Implements production, productivity, quality, and customer service standards.
- Managed team of four employees, overseeing hiring, training, and professional growth of employees
Senior Customer Service Executive
Indo sino co.
Jaipur, Rajasthan
10.2015 - 01.2018
- Taking care of all departmental activities related to customer and their queries resolution of internal queries related to new or existing client, Meeting targets related to operations in every aspect & collaborating with operations team for further actions.
- Working on client gratification and retention guidelines to maintain process profitability & relationships with clients by providing support, information, and guidance.
- Delivering comprehensive service to enquiring customers.
- Managing customers accounts
- Keeping record of customer interaction and details of actions taken
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results.
- Processed invoices in timeframe and mailed documentation to clients
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
Sr. Executive
CarDekho.com
Jaipur, Rajasthan
01.2014 - 10.2015
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Increasing products sale by establishing contact and developing relationships with prospects and recommending solutions.
- Generating sales leads, building sustainable relationships where necessary.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Identified opportunities to improve business process flows and overall departmental productivity.
Education
B. Tech - Chemical Engg.
Malaviya National Institute of Technology ( MNIT)
Jaipur (Rajasthan) 07.2008 - 07.2012
Skills
Highly committed to work
Professional Excellence
Secured14625 rank in AIEEE-2007-08
Have done a project in Aspenplus at NFL Bhatinda.
Actively participated in all technical and sports events.
Summer Training in NFL Bhatinda during May-July 2011.
Presented a Report on Air Pollution and its Control.
Done a Project on Coagulation of Grey water.
Additional Information
Father's Name: Mr. Shujat Ali
Mother’s Name: Mrs.Rehana Shujat
Date of Birth: June 30, 1991
Current CTC: 5LPA
Marital Status: Single
Language Known: Hindi, English
Timeline
CRM Manager
Mitra Sk Pvt Ltd
02.2020 - Current
SR Executive CRM
Club Mahindra
02.2018 - 01.2020
Senior Customer Service Executive
Indo sino co.
10.2015 - 01.2018
Sr. Executive
CarDekho.com
01.2014 - 10.2015
B. Tech - Chemical Engg.
Malaviya National Institute of Technology ( MNIT)
07.2008 - 07.2012
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