Kamran Saifi
Delhi
Summary
Dynamic sales leader with a proven track record at Oyo Homes and Hotels, driving operational excellence and customer satisfaction. Expert in data analytics and team leadership, I successfully implemented strategies that boosted revenue and enhanced service efficiency, achieving a remarkable increase in client retention and satisfaction.
Overview
8
8
years of professional experience
Work History
Regional Sales MMCEO
Oyo homes and hotels
New Delhi
02.2025 - Current
- Led sales strategy for region, aligning initiatives with Oyo business goals.
- Managed key client relationships to boost customer satisfaction and retention.
- Analyzed market trends to uncover growth opportunities in hospitality sector.
- Developed training programs for sales teams to enhance product knowledge and skills.
- Collaborated with marketing teams on targeted campaigns for local markets.
- Oversaw budget allocation and resource management for optimal performance.
- Facilitated regular sales meetings to review progress and inspire team initiatives.
- Implemented feedback mechanisms to refine service offerings based on customer insights.
Operations Manager
TravelPlus
Gurugram
12.2024 - 02.2025
- Scaled monthly revenue from ₹7 Cr to ₹50 Cr by streamlining operations and optimizing client engagement strategies.
- Spearheaded expansion of the operations team from 10 to 27 agents, significantly improving service efficiency and client support.
- Led the enhancement of the booking portal, reducing processing time and improving user experience, resulting in a 30% increase in customer satisfaction scores.
- Designed and implemented a structured operations workflow, cutting turnaround time by 20% and increasing service reliability.
Deputy Manager
TravelPlus
Gurugram
08.2022 - 12.2024
- Managed cross-functional collaboration between sales, customer service, and technology teams to align business objectives and improve service quality.
- Provided strategic leadership, mentoring, and performance optimization for a high-performing team, driving a 15% increase in productivity.
- Orchestrated data-driven decision-making using performance metrics to enhance process transparency and reporting accuracy.
- Orchestrated cross-functional collaboration to launch a supply-side dashboard, streamlining organization-wide processes for automation, thereby detecting loopholes and minimizing fraud.
Senior Retail Consultant (B2C)
Cars24
Delhi
07.2020 - 07.2022
- Led in-store operations and team management, achieving a 20% boost in sales performance within the first year.
- Spearheaded key customer relationship initiatives, maintaining a 95% satisfaction rate through exceptional service delivery.
- Conducted KPI analysis to identify operational bottlenecks and implement solutions to enhance efficiency.
- Provided sales coaching, boosting team performance and customer acquisition.
- Developed Cost Pass Through Analysis, identifying process gaps like discount variability, proposing comprehensive margin improvement strategies.
Marketing Manager (B2C)
Ola
Delhi
01.2018 - 01.2020
- Launched and managed multi-channel marketing campaigns, increasing engagement rates by 25%.
- Leveraged market research insights to optimize campaign performance and maximize return on investment (ROI).
- Collaborated with cross-functional teams to develop innovative marketing strategies aligned with business goals.
- Achieved 100% of targets; resulted in 1 Fast track Promotions within 11 months.
Education
MBA - Operations Management & HR
Symbiosis Center For Distance Learning
Pune01.2023
BA - English
Delhi University
Delhi01.2021
Skills
- Operations strategy and business development
- Customer relationship management
- Sales and marketing strategies
- Process optimization and efficiency
- Microsoft Excel and Outlook proficiency
- Data analytics and market analysis
- Performance metrics and sales forecasting
- Team leadership and project management
- Territory management and operational excellence
Accomplishments
- TravelPlus
- Established a new segment called Implant Onsite Support from the ground up, transforming it into a revenue-driven process at TravelPlus.
- Engineered revenue expansion at Travel Plus, driving a 614% increase in monthly turnover.
- Implemented automation processes that enhanced operational accuracy and reduced errors by 30%.
- Recognized for leadership in high-stakes client negotiations, securing long-term contracts with top-tier brands.
- Expanded the team from 10 to 28 agents across India and increased the client base from 10 to 32 by onboarding new accounts.
- Develop a new training program to enhance agents' process knowledge.
- Achieved 150% goals and target and resulted in 2 promotions with 1.5 years.
Hobbies and Interests
- Music
- Traveling
- Exploring Technology
Personal Information
- Age: 27
- Gender: Male
Timeline
Regional Sales MMCEO
Oyo homes and hotels
02.2025 - Current
Operations Manager
TravelPlus
12.2024 - 02.2025
Deputy Manager
TravelPlus
08.2022 - 12.2024
Senior Retail Consultant (B2C)
Cars24
07.2020 - 07.2022
Marketing Manager (B2C)
Ola
01.2018 - 01.2020
MBA - Operations Management & HR
Symbiosis Center For Distance Learning
BA - English
Delhi University
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