Md Kamran HASSAN
New Delhi
Summary
Results-driven professional with over 5.5 years of expertise in Process Excellence, People Management, and IT Support, specializing in technical support for Azure Cloud Platform and Windows servers. Demonstrated proficiency in cloud security and cost optimization, backed by strong troubleshooting and communication skills. Acknowledged for delivering exceptional client support to over 72 clients with a 96% satisfaction rating. Aiming to contribute to a leading IT organization by utilizing cloud service expertise to foster innovation and success.
Overview
6
6
years of professional experience
Work History
Sr. Cloud Analyst
Noventiq
09.2023 - Current
- Utilized the Freshservice ticketing tool to track and troubleshoot customer issues effectively during downtime.
- Managing Azure infrastructure delivery for applications using IaaS, PaaS, and SaaS services, and managing and troubleshooting Azure infrastructure operations of IaaS and PaaS services.
- Enable the backup and restore of Azure VMs created with Azure OS Images, as well as marketplace images.
- Increased ExpressRoute bandwidth, and established P2S, S2S, and vNET peering.
- Create connectivity between Azure IaaS and PaaS services. Troubleshoot issues related to DNS and NSG.
- Perform basic tasks on Windows and Linux VMs (monitoring, mounting, resizing, version upgrades).
- Implemented and managed security configuration, conducted regular vulnerability assessments, and applied necessary patching for all clients.
- Perform security audits and VAPT assessments, and maintain documentation for audit purposes.
- Worked closely with the client to investigate the security best practices in cloud deployment and workflow.
- Implemented disaster recovery replication with ASR.
- Manage and troubleshoot DevOps-related issues, and configure pipelines using Terraform for UAT environments.
- Configured and monitored Azure infrastructure using Site24x7 and Azure Monitor.
Infra. & Hardware Specialist
TrueBlue
12.2021 - 01.2023
- Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from U.S. employees experiencing problems with hardware, software, networking, and other computer-related technologies.
- Supporting employees on many applications on calls, like Prism, Work Alert, O365 apps, and providing Office 365 licenses through Exchange Cloud, and adding suitable roles through AD as per requirement.
- Helped the user secure their Azure Virtual Desktop using the best recommendations from Microsoft.
- Monitored, analyzed, and resolved virtualization issues.
- Managing our U.S. branches, Meraki, and Cradlepoint devices for internet status is responsible for complete branch setups, such as network printers, shared drives, and data backup.
- Managing, updating, and resolving incidents and requests through ServiceNow as per the given SLA.
- Also helped customers with Azure Backup Server (MABS) installation or upgrade, and worked on protecting workloads on MABS, such as how to back up Hyper-V VMs, SQL Server, and restore bare metal by using MABS.
- Create and modify the distribution list (DL) from Active Directory (AD), reset passwords, create and enable/disable accounts, and provide group memberships.
- Configuration of VPNs and their troubleshooting.
Sr. Technical Support Engineer
Tech Mahindra
05.2021 - 09.2021
- Handled work from Verizon Employees in troubleshooting the issues related with FiOS Installation and helped them in designing and planning File Servers
- Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement
Senior Associate
WIPRO LTD.
05.2019 - 04.2021
- Handled Tickets from HP Customers in troubleshooting the issues related with Virtual Machine and Windows Servers
- Solve Enterprise High severity Microsoft Incidents affecting 50000+ Customers which includes Products
- Helped user secure their Azure infra using best recommendation from Microsoft
- Worked with MS PG Team to file bugs and DCRs (Design change requests) in Windows servers
Education
MBA - Operations Management
Indira Gandhi National Open University
New Delhi11-2024
B.TECH. - Electronics & Communication Engineering
Bharati Vidyapeeth’s College of Engineering
New Delhi11.2020
DIPLOMA - Electronics & Communication Engineering
Pusa polytechnic
New Delhi06.2015
10th - CBSE
St. Giri senior. Sec. School
New Delhi01.2012
Skills
- Ticket Management: Proficient in handling tickets through JIRA, Freshservice, Site24x7, and ServiceNow, with expertise in categorizing issues based on criticality (Critical, High, Low)
- Azure networking tools and services: Proficient in leveraging Azure networking services such as VPC, VNets, Load Balancers, Transit Gateway, VPN, and WAF
- AI Tools: Experienced in crafting effective prompts to optimize the accuracy and relevance of AI-generated results from AI tools such as ChatGPT, Google Bard, and Blackboxai
- MS Office Proficiency: Highly skilled in utilizing the Microsoft Office suite, including Word, Excel, and PowerPoint, for efficient document creation, data analysis, and presentation development
- Cloud cost optimization: Demonstrated expertise in optimizing Azure/AWS infrastructure costs through strategic utilization of services such as Azure/AWS Cost Explorer, Trusted Advisor, Savings Plans, Reserved Instances, and efficient resource scaling, ensuring maximum performance at minimal expense
- MS Office Proficiency: Highly skilled in utilizing the Microsoft Office suite, including Word, Excel, and PowerPoint, for efficient document creation, data analysis, and presentation development
Languages
- English
- Hindi
- Urdu
- Arabic
Technicalprofileandtraining
- PCB designing and Embedded System, AERF (Associated Electronics Research and Foundation), Noida, 04/21/14, 05/30/14
- AWS (Cloud practitioner Essentials), 09/01/21, 83%
- AZ-900 (Azure Fundamentals), 01/20/23
- Android technology, BVCOE (Bharati Vidyapeeth’s College of Engineering), New Delhi, 06/13/16, 07/15/16
Personal Information
- Father's Name: Md. Zafirul Hassan
- Date of Birth: 09/20/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Islam
Affiliations
- Marathon Winner: Apollo Tyres New Delhi Marathon Winner 2022
- Cricket Championship Winner: Played a key role in securing victory at Kadam Trophy, 2015, showcasing collaboration, perseverance, and focus under pressure.
- Best Event Manager: Successfully managed over 50+ social events at Bharati Vidyapeeth's College of Engineering
Disclaimer
I MD KAMRAN HASSAN hereby declare that all the above details given by me are true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Sr. Cloud Analyst
Noventiq
09.2023 - Current
Infra. & Hardware Specialist
TrueBlue
12.2021 - 01.2023
Sr. Technical Support Engineer
Tech Mahindra
05.2021 - 09.2021
Senior Associate
WIPRO LTD.
05.2019 - 04.2021
MBA - Operations Management
Indira Gandhi National Open University
B.TECH. - Electronics & Communication Engineering
Bharati Vidyapeeth’s College of Engineering
DIPLOMA - Electronics & Communication Engineering
Pusa polytechnic
10th - CBSE
St. Giri senior. Sec. School
Similar Profiles
JAVIER SALAZAR-HUITRONJAVIER SALAZAR-HUITRON
Solution Specialist at NoventiqSolution Specialist at Noventiq
Jonathan SantosJonathan Santos
PH Security Delivery Lead at Noventiq PhilippinesPH Security Delivery Lead at Noventiq Philippines
Taiyyab TamboliTaiyyab Tamboli
Technical Consultant at Noventiq Services INDIA PVT LTD.Technical Consultant at Noventiq Services INDIA PVT LTD.