Kamunipalli Pradeep Kumar
Associate Lead at Globallogics
Hyderabad
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Associate Team Lead
GlobalLogic
08.2023 - Current
- As Associate Lead, responsibilities would typically hold team lead position within organization would be responsible for overseeing performance, engagement, and development of team while also playing key role in operational management and problem-solving and also play critical role in managing team, driving performance, and ensuring operational excellence within their area of responsibility.
- Coordinated training programs for new hires, ensuring seamless integration into team and reduced ramp-up time.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managed workload distribution effectively, balancing tasks among team members according to their strengths and areas of expertise.
- Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
- Served as point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
- Streamlined communication within team through regular meetings, resulting in improved collaboration and faster issue resolution.
Risk and compliance Fraud Investigation Quality Analyst
Google payments
03.2020 - 06.2023
- As Transaction Risk investigator, I worked in risk investigation process where eliminate hijackers, fraudsters and abusers to minimize revenue and reputation loss to organization, all while adhering to service level agreements.
Fraud Investigation Quality Analyst
Google
05.2021 - 05.2023
- Developed excellent working knowledge of industry trends and improvements in processes
- Trained and mentored Risk ops, helping them improve their skills
- Quality auditing of mentees
- Managed complaints with calm, clear communication and problem-solving
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Organized files to support efficiency and traceability
- Picked up additional tasks to aid team success
- Built and maintained courteous and effective working relationships
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Collaborated with team members to achieve target results
- Prepared documents, and reports.
Fraud Investigation Analyst
Google
03.2020 - 05.2021
- Responsible for handling complex and critical cases
- Check for Risky Buyers on the platform, checking their behavior, buying, and selling history, buying pattern, checking the seller credit risk, sales performance and ensure that no fraudulent activities are done while they conduct business with us
- Activities worked on multiple Queues in customer experience like failed transaction, Unauthorized transaction, Self-service Dispute , Closed users , Payments Verification {Global entry) We will have different policies to identify the fraud and basis the signal will justify the user behavior
- As Customer Satisfaction matter to us… We have AI (Artificial intelligence) to review the Google Play transaction but when it is unable to justify about the suspicious transaction, AI will throw for manual review and we risk ops will investigate the user account and give the resolution basis the behavior of user Account/Transaction.
Voice Process & service Expert
Reliance jio Process
11.2018 - 03.2020
- Interacting with the customers regarding there queries and issues related to service provided and giving responses according to their asks
- Handled 100 to 150 calls per day by maintaining AHT and Customer satisfaction
- I have maintained 92% FCR (First call Resolution) by providing accurate details
- I have provided some inputs to the process which improved floor metric i.e.., Floor AHT by merging to knowledge banks
Education
Bachelor of Science - Statistics, Computer Science
Bhavan’s Vivekananda College
Hyderabad, Telangana 05.2013 - 06.2016
Maths Physics Chemistry (MPC) -
Officers Academy, Osmania University
Hyderabad, Telangana 06.2011 - 04.2013
High School Diploma -
Railway Mixed High School
Hyderabad, Telangana 03.2010 - 04.2011
Skills
Good at organizing and handling engagement activities
undefinedAccomplishments
- Received an award for best performer of year for 3 times
- Received an all-India certificate for attending all India Republic day 2015 held at New Delhi.
- Walked on Raj path on 26th January & primary minister rally on 29th January on behalf of Telangana and Andhra Pradesh state.
Personal Information
- Date of Birth: 03/31/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Playing indoor and outdoor games
Playing Indoor and outdoor games
Listening music
Foodie
Disclaimer
I hereby declare that the information indicated above is true and correct to the best of my knowledge and belief.
Timeline
Associate Team Lead
GlobalLogic
08.2023 - Current
Fraud Investigation Quality Analyst
Google
05.2021 - 05.2023
Risk and compliance Fraud Investigation Quality Analyst
Google payments
03.2020 - 06.2023
Fraud Investigation Analyst
Google
03.2020 - 05.2021
Voice Process & service Expert
Reliance jio Process
11.2018 - 03.2020
Bachelor of Science - Statistics, Computer Science
Bhavan’s Vivekananda College
05.2013 - 06.2016
Maths Physics Chemistry (MPC) -
Officers Academy, Osmania University
06.2011 - 04.2013
High School Diploma -
Railway Mixed High School
03.2010 - 04.2011