Kanagaraj Nadar
Dombivli
Summary
Seasoned Captain Waiter with experience in leading restaurant teams and providing top-notch customer service. Strengths include effective communication, team leadership, and problem-solving skills to ensure smooth operations within high-volume establishments. Have made significant contributions in improving overall dining experiences through efficient table management and staff training initiatives.
Overview
6
6
years of professional experience
Work History
Captain Waiter
Farmhouse
Bur Dubai
12.2023 - 07.2024
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Food and Beverage Associate
Native Bombay
02.2023 - 08.2023
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
Food and Beverage Associate
Sofitel Mumbai BKC
06.2018 - 10.2019
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Education
Bachelor of Science (Hospitality studies) -
Anjuman-I-Islam’s Institute of Hotel Management and Catering Technology, Mumbai University
01.2018
Higher Secondary, Second Class -
01.2013
Secondary School, First Class -
01.2011
Skills
- Good Knowledge of Microsoft Word
- POS System
- Staff Training
- Resources Allocation
- Staff Management
- Health and safety standards
- Menu development
- Team Coordination
- Sales strategy
- Scheduling Coordination
- Special Promotions
- Service Quality
- Guest Relations
Accomplishments
Best Trainee in Food and Beverages Services from Novotel, Mumbai
Maritalstatus
Unmarried
Linguisticabilities
- English
- Hindi
- Marathi
- Tamil
Roles And Responsibilities
- Greeting guests and present the Menu.
- Inform guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Punch the orders on POS machine and make sure to enter the special requirments made by the guest.
- Serve food and beverages to the guest as per the course of order.
- Observe guests and ensure there satisfaction with food and service.
- Issuing cheques, accepting payments & returning change.
- Resetting the table as soon as the guest leaves.
- Opening & Closing of restaurant.
Personal Information
Date of Birth: 02/05/1998
References
- Mr. Sanket Vedak, Restaurant Manger, Sofitel Mumbai BKC, 91-9967093037
- Mr. Deepak Yadav, Assistant Restaurant Manager, Native Bombay, 9930945922
Training
four and half months, Novotel Hotel Juhu, Mumbai, Food Production, Food and Beverages, Housekeeping, Front Office
Languages
English
First Language
Timeline
Captain Waiter
Farmhouse
12.2023 - 07.2024
Food and Beverage Associate
Native Bombay
02.2023 - 08.2023
Food and Beverage Associate
Sofitel Mumbai BKC
06.2018 - 10.2019
Bachelor of Science (Hospitality studies) -
Anjuman-I-Islam’s Institute of Hotel Management and Catering Technology, Mumbai University
Higher Secondary, Second Class -
Secondary School, First Class -
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