Kanagavalli Palanisamy

Experience in project management focused on nonprofits with extensive troubleshooting Knowledge of customer/client business processes, planning and strategy development Skilled in team building and management with demonstrated success

• Microsoft certification for SCCM
• ITIL V4 Foundation
• ITIL V4 Intermediate (DPI)
• Agile Prince2 Foundation and Practitioner trained. Certification yet to be completed.

• Pat on Back – 2 awards from TechM for the contribution to the application packaging support and SCCM administration.
• Best newcomer, Best team player award, and best lead award from CTS, Numerous appreciations from customers & high-profile users for ownership, timely resolutions & project completion much ahead of time.
• Best performer appreciation for transition project – have supported implementing packaging and SCCM project from scratch.
• Rise Awards at Infosys: 2 awards, An Award for hard work and commitment for the year 2021. Contribution in enablement phase - design, build and implementation. Another award for contribution & extra efforts in building the quality environment. Contribution is commendable.

• Nationality: Indian
• Marital Status: Married

• Dance
• Watching shows on TV
• Listening to Songs

• English
• Tamil
• Kannada

• I have 14 years of IT experience, with primary skills in IT operations, project management, and end-user computing services operation management.
• Lead and manage the establishment of strategic, operational, and technical decision-making process required to ensure that IT services are aligned to the organization’s priorities and risk appetite.
• Provide analytical, forecasting, reporting, and project support to senior management. Have been part of ISO quality audits.
• Produce monthly reports, which include key metrics, financial results, and variance reporting.
• Spearhead the annual and quarterly budgeting and forecasting processes.
• Identify opportunities for performance improvement across the organization.
• As the IT Governance Lead have ensured the appropriate and robust governance policies, processes and controls are developed, kept up to date and adhered to.
• Tracking a company's financial performance against a plan, analyzing business performance and market conditions to create forecasts, and helping senior management make tactical and strategic decisions by providing periodic reports.
• Support alignment between divisional and global strategies, regulations and standards through strong collaboration and partnership with the technology and business teams.
• Develop, maintain, and present IT procurement plans and 3rd party vendors contracting strategies.
• Good people manager with proven ability to handle distributed teams.
• Maintain knowledge and keep abreast of new investment regulations or policies.
• Develop an IT Governance strategy and support with the department overall strategy development and maintenance.
• Develop models that help with decision-making and implement processes to assess and/or monitor the effectiveness IT procedures to ensure adherence to standards and policies as appropriate.
• Build the long-term strategic roadmap for all IT systems architecture.
• Have been managing EUC offshore team of multiple streams includes Application packaging, SCCM, MDM, Business application support team, Citrix team, Server administration, Storage & Backup, and Asset management teams.
• EUC offshore people management for complete company applications includes resource SR id creation for onboarding, offboarding, extending shrinking the assignments.
• Maintaining shift roasters for people around 50 including SDMs.
• All team members skill assessment and related trainings need to be done, and HR queries be answered.
• Prepare Company Internal audits and external ISO Audits to be prepared for whole EUC.
• Preparing Governance deck, RU count and MBR & QBR deck for whole EUC and presenting to the client.
• Customer escalations and MIM calls to be attended and align with right team members. Team huddle calls handled with timely update on Vulnerability items, incident and service request aging and backlog management.
• Setting Goals and Objects for the team and make them to work towards the discussion we put forth beginning of the appraisal cycle.
• Appraisals rating and related discussion what went well, what needs to be done better, what could have been good, and strengths are discussed.
• Continuous improvement plans for whole EUC to be set and automation related works are done.
• Weekly status review call is setup with clients for whole team leads, and representing EUC for critical open partners call with clients.
• Process documents (SMTD /SOW/SOW) reviewed and get it approved from Client.
• Make team to support Cross functional activities, (BAU team with EOL and Devtools team for packaging and quality assurance.)

• End User Specialist Program
• Software Engineering
• ITIL
• Program management
• Operations management
• Delivery management
• Customer management