Kanakha Lakshmi
Production Specialist
Salem
Summary
Detail-oriented Production Specialist with extensive experience in managing escalations, monitoring queues, and conducting root cause analysis. Expertise in collaborating with cross-functional teams to enhance service performance and develop international stakeholder management skills. Seeking to leverage operational rigor and advanced business communication skills in a customer-focused technology environment.
Overview
3
3
years of professional experience
Work History
Production Specialist
Decathlon Sports
06.2023 - Current
- Managed daily operational workflows ensuring tasks were completed within defined SLAs and quality benchmarks
- Monitored production queues and tracked performance metrics to prevent SLA breaches
- Performed root cause analysis on recurring production and quality issues, implementing corrective action plans through structured formats.
- Identified bottlenecks and reduced error rates through continuous process optimization initiatives
- Collaborated with technical and cross-functional teams to identify process gaps and implement improvements
- Resolved internal and external stakeholder escalations with structured communication via email and calls
- Demonstrated empathy and customer-centric thinking in resolving supplier and operational concerns.
Production Leader
Decathlon Sports
01.2023 - 05.2023
- Coordinated production, logistics, and quality teams for timely issue resolution, ensuring smooth operational flow.
- Identified recurring quality issues and proposed process improvements, leading to reduced defects and enhanced product quality
- Managed international client communications on order status, quality concerns, and delivery escalations to enhance client satisfaction
- Managed service timelines and ensured delivery commitments were met
- Maintained structured reporting for performance and delivery metrics.
Education
Bachelor of Technology - Fashion Technology
Sona College of Technology
Salem05-2023
Skills
Troubleshooting & Root Cause Analysis
Customer & Stakeholder Communication
Documentation & Knowledge Base Contributio
Customer Experience & Communication (technical & non-technical audiences
SLA Management & Task Prioritizatio
Project Coordination & Cross-Functional Collaboration
Technical Skills
- MS Excel (Reporting & Data Analysis)
- Email Management Platform
- SLA Tracking Tool
- Looker studio.
Timeline
Production Specialist
Decathlon Sports
06.2023 - Current
Production Leader
Decathlon Sports
01.2023 - 05.2023
Bachelor of Technology - Fashion Technology
Sona College of Technology