Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

KANAV SUMIT SOOD

Guest Experience Executive
Panvel, MH

Summary

I'm an experienced hospitality professional with a passion for delivering exceptional guest experiences. With five years of work experience in the hospitality industry, and have honed skills in administration and customer service, with a deep understanding of guest-centric operations, managing guest data, and utilizing multi-line phone systems. Proficient in Microsoft Word, Excel, and PowerPoint. I am excited to connect with professionals in the hospitality industry, entrepreneurs, and individuals passionate about exceptional customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Stay Experience Executive

StayVista
Mumbai
08.2023 - Current
  • Handle operations of fifteen villas in Lonavala (Hill station in Maharashtra, India).
  • Handle post bookings queries pertaining to assistance in directions, villa details etc.
  • Provide concierge like services to the guests, like travel arrangement, local sightseeing, movie bookings, shopping and restaurant suggestions.
  • Manage villa staff to ensure best practices and company standards are being followed.
  • Handle guest grievances.

Store Operations Manager

Love Sugar and Dough
Navi Mumbai
01.2023 - 02.2023
  • Roles and responsibilities were to handle entire store operations in which I supervised three staff members.
  • Ensure that standard operating procedures set up by the company are being followed.
  • Handle and resolve customer complaints (if any).
  • Maintain and report store income and expense records.
  • Ensure that th store is always adequately stocked with quality ingredients and supplies.
  • Supervise and maintain highest standards of cleanliness, sanitation, and hygiene.

Intern

Payal Hotel
Navi Mumbai
01.2022 - 06.2022
  • Responsibilities included leading a team of four staff members and assisting in operations of a 2-star level property in Navi Mumbai.
  • Assign tasks to the front office and housekeeping staff.
  • Resolve guest complaints.
  • Plan and implement daily hotel operations.
  • Ensure the safety and comfort of hotel guests.
  • Sorted and organized files, spreadsheets, and reports.
  • Assisted in developing integrated marketing strategies for small businesses.

Intern

DreamMyHolidays
Navi Mumbai
07.2021 - 12.2021
  • Do reservations for hotels and transportation.
  • Do follow up with customers, looking into their needs and make plans accordingly.
  • Explore and find various travel destinations

Quality Control Executive

Weddinz.in
Mumbai
09.2019 - 08.2020
  • Conduct mystery audits, recces, and spot checks of 50+ venues/banquet halls in Mumbai.
  • Check and supervise venue managers' CRMs (Customer Reservation Systems).
  • Administer the processes that are to be followed for the leads created.
  • Conduct mystery audits of the listed venues as well as the venue managers.
  • Check potential revenue leakages via CRM.
  • Conduct pre-audits for new venues to be on-boarded

Quality Control Executive

Oravel Stays Pvt. Ltd (OYO)
Mumbai
08.2018 - 09.2019
  • Health check of rooms on Krypton.
  • Ensure delivery of core promises are provided to the guests.
  • Departmental training wherever required.
  • Guest-delight activities like taking social media appreciation on various platforms.
  • Maintaining property performance scores.
  • Ensure minimum issues raised by guests.
  • Highlighting all property-level information to all concerned stakeholders

Guest Service Associate

The St. Regis Mumbai
Mumbai
06.2017 - 08.2018
  • Handle check-ins, check-outs.
  • Handle various guest requests.
  • Update profiles on PMS (Property Management System).
  • Communicate messages to various departments.
  • Print contingency reports.
  • Assist in foreign currency exchange.
  • Take down guest requests and channel them to concerned departments.
  • Handling (internal and external) guest queries.
  • Keep departments up-to-date with forecasts and projections.
  • Service netting through various communication channels like telephone or e-mails.
  • Handle on-call items or guest requests

Industrial Exposure Trainee

The Taj Mahal Palace
Mumbai
11.2015 - 04.2016
  • Successful training departments.
  • Welcoming and directing guests.
  • Key handling.
  • Handling par stock for stationery.
  • Data entry duties depending on the task set.
  • Various housekeeping and food & beverage activities.

Education

Bachelor of Science - Hospitality Studies

ITM Institute of Hotel Management, University of Mumbai
Navi Mumbai
04.2014 - 03.2017

Higher Secondary Certificate - Science

D.A.V. Public School
New Panvel
04.2013 - 03.2014

Senior School Certificate -

D.A.V. Public School
New Panvel
04.2011 - 03.2012

Skills

Guest experiences

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Interests

Watching movies/series

Playing sports

Listening to music

Timeline

Stay Experience Executive

StayVista
08.2023 - Current

Store Operations Manager

Love Sugar and Dough
01.2023 - 02.2023

Intern

Payal Hotel
01.2022 - 06.2022

Intern

DreamMyHolidays
07.2021 - 12.2021

Quality Control Executive

Weddinz.in
09.2019 - 08.2020

Quality Control Executive

Oravel Stays Pvt. Ltd (OYO)
08.2018 - 09.2019

Guest Service Associate

The St. Regis Mumbai
06.2017 - 08.2018

Industrial Exposure Trainee

The Taj Mahal Palace
11.2015 - 04.2016

Bachelor of Science - Hospitality Studies

ITM Institute of Hotel Management, University of Mumbai
04.2014 - 03.2017

Higher Secondary Certificate - Science

D.A.V. Public School
04.2013 - 03.2014

Senior School Certificate -

D.A.V. Public School
04.2011 - 03.2012

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KANAV SUMIT SOODGuest Experience Executive