KANAY SIZEMORE
Indianapolis
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
White Lodging
Indianapolis
02.2024 - Current
- Managed front desk operations and ensured efficient guest check-in processes.
- Supervised and trained front desk staff on customer service standards.
- Coordinated room assignments and maintained accurate reservation records.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Front Desk Receptionist
White Lodging
05.2023 - 02.2024
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Entered and updated sensitive customer information during check-ins and room changes.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Stocker
Walmart
08.2020 - 02.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School -
Ben Davis High School
Indianapolis, INSkills
- Teamwork and Collaboration
- Customer Service
- Clear Communication
- Answering Customer Questions
- Guest Satisfaction
- Staff training
- Customer support
- Multitasking abilities
- Training and mentoring
- Guest check-in and check-out
- Organizing Work Stations
- Communication
- Call Answering and Routing
- Problem-Solving
- Customer and client relations
Timeline
Front Desk Supervisor
White Lodging
02.2024 - Current
Front Desk Receptionist
White Lodging
05.2023 - 02.2024
Stocker
Walmart
08.2020 - 02.2023
High School -
Ben Davis High School