Kanchan .
Delhi
Summary
Detail-oriented German language professional with proven experience in customer communication, documentation accuracy, and cross-functional collaboration. Adept at process improvements and delivering high-quality service in global work environments. Seeking to contribute language expertise and operational excellence in a dynamic, growth-oriented organization.
Overview
5
5
years of professional experience
Work History
DE Catalogue Associate
AMAZON
Delhi
02.2022 - Current
- Manually tested and validated German video catalog content across multiple subprocesses to improve content quality and enhance the customer experience.
- Tested and reviewed new tools, identified issues, and suggested solutions, which improved efficiency by 50%.
- Ideated and implemented ideas for process improvements and automation, making tasks faster and easier, and thus improving efficiency by 15%.
- Identified and reported bugs to prevent future issues and improve customers' experience.
- Ensured accurate and timely completion of client-related documentation and tasks, aligning with quality and compliance standards.
- Collaborated with cross-functional teams to support client needs and streamline operations, enhancing service efficiency.
- Consistently surpassed individual and team’s weekly and monthly goals while maintaining 100% quality.
- Created detailed guides and documentation for updated processes and tools to help team members learn and work more effectively.
- Provided guidance to team members by sharing best practices, and promoting high-quality work.
Operations Representative
CONCENTRIX DAKSH PVT LTD
Delhi
05.2021 - 08.2021
- Successfully managed 50+ German customer accounts, achieving over 95% issue resolution within SLA, and maintaining customer satisfaction scores consistently above 90%.
- Achieved 100% of weekly and monthly performance targets.
- Gathered data in bulk to help in creating the dashboard.
Freelance
URBAN PRO
05.2020 - 01.2021
- Delivered in-depth German language instruction to students, covering both basic and advanced language skills.
- Provided guidance to students, addressing their queries, and helping them achieve higher scores in German language exams.
Education
Goethe Certificate - C1
Goethe Institute
Delhi12.2022
Diploma - German Language
YMCA Institute
Delhi09-2020
B.A Hons. - Economics
Delhi University
Delhi06-2016
Skills
- Strong customer communication
- Analytical thinking
- Problem solving
- Process improvement
- Documentation accuracy
- Time management
- Ownership
- Flexible
- Result-oriented
- Team collaboration
- Independent working skills
- MS Office (Excel, Word, PowerPoint)
Honors And Awards
- Recognized as 'Mountain Mover' multiple times at Amazon for performance and quality.
- Secured 2nd position in the diploma in German language.
Timeline
DE Catalogue Associate
AMAZON
02.2022 - Current
Operations Representative
CONCENTRIX DAKSH PVT LTD
05.2021 - 08.2021
Freelance
URBAN PRO
05.2020 - 01.2021
Goethe Certificate - C1
Goethe Institute
Diploma - German Language
YMCA Institute
B.A Hons. - Economics
Delhi University
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