Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kanchan Bhakuni

Kanchan Bhakuni

Ghaziabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Assistant Manager

iEnergizer
Bangalore
02.2018 - 08.2024
  • Developed and implemented customer service policies and procedures to ensure quality standards were met.
  • Created monthly performance reports for the customer operations team.
  • Collaborated with other departments to identify areas of improvement in customer experience.
  • Conducted regular meetings with staff to discuss customer feedback and develop strategies for improvement.
  • Provided guidance and support to customer operations staff on best practices, processes, and procedures.
  • Analyzed operational data and identified trends in order to make recommendations for process improvements.
  • Managed daily workflow of customer operations team including assigning tasks, monitoring progress, and providing feedback as needed.
  • Worked closely with internal teams to resolve escalated customer issues quickly and efficiently.
  • Implemented initiatives designed to improve overall customer satisfaction ratings.
  • Monitored call center metrics such as average handle time, first contact resolution rate.
  • Conducted audits of existing processes to ensure compliance with company policies and regulations.
  • Assisted customers with product and service-related inquiries or complaints via email.
  • Developed comprehensive reports outlining key performance indicators for the department.
  • Interfaced regularly with senior management on strategic planning initiatives related to enhancing the customer experience.
  • Delegated work to team leaders, setting priorities and goals.

Education

B.Com Hons -

School of Open Learning, Delhi University
Delhi
04-2017

Skills

  • Problem-Solving
  • Organization and Time Management
  • Leadership
  • Flexible and Adaptable
  • MS Office
  • Data Management
  • Organizational Skills

Timeline

Assistant Manager

iEnergizer
02.2018 - 08.2024

B.Com Hons -

School of Open Learning, Delhi University
Kanchan Bhakuni