Kanchan Bhat

ACCOMPLISHMENT:-

• Received Early Bird Award within in 6 months of joining the organization.
• Received Peer recognition award in 2023.
• Exceeded Collected Cash Forecast in multiple quarters in excess of EMEA to achieve Global Cash targets.
• Managed month-end and quarter-end for credits and collections activities which includes Vendor & Tax Re-class, Invoiced Linearity, DSO, Sub-Ledger Report, Flux Summary, Controllers Credit & Collections Deck.
• Manage weekly Forecast, Receipt Register Report, Variance Report including commentry which is sent to FB&A Team.

RESPONSIBILITIES:-

Collections

• Reduced past due balances and bad debt through cross-department coordination.
• Increased customer satisfaction by resolving disputes and providing customized payment solutions.
• Conducted portfolio reviews to track performance and identify improvement areas.
• Identified industry trends for proactive risk management and process optimization.
• Collaborated with sales to meet revenue targets while managing credit risk.
• Optimized collections by prioritizing high-risk accounts and strategizing actions.
• Filled in for supervisors to maintain smooth operations.

Credit

• Reviewed credit reports, references, insurance, and financials to set credit limits.
• Used Credit Risk Monitor and Credit Safe for credit reviews and limit assignments.
• Mentored team in credit analysis, negotiation, and account management.
• Maintained documentation for compliance with policies and regulations.
• Collaborated with management to evaluate and improve credit strategies.

ACCOMPLISHMENT:-

• Developed strategies to collect $6M+ in overdue invoices, avoiding third-party agency use.
• Automated Dunning Letters program to ensure timely customer notifications.
• Exceeded cash collection forecasts, surpassing North America AR to meet global targets.
• Created on-demand MIS reports for management to adjust collection strategies.
• Led Oracle to NetSuite transition with process documentation, completing it in 45 days.

RESPONSIBILITIES:-

• Oversaw collection activities from invoice generation to cash application.
• Worked with customers across multiple business lines to collect payments.
• Coordinated with the billing team to resolve disputes and errors.
• Collaborated with financial controllers on credit lines and exposure management.
• Used data analytics in collections, DSO, cash applications, and disputes.
• Optimized team delivery through training and flexible schedules.
• Communicated management updates through team meetings.
• Identified training needs and facilitated knowledge sharing.
• Ensured 100% compliance in reports and client governance.
• Managed customer relationships via regular reviews.
• Drove team to meet productivity and quality targets.
• Managed people-centric activities and team engagement events.

ACCOMPLISHMENT:-

• Lead a sub-team of different portfolios of a wide and complex range of business customers that is individually managed by senior analysts.
• Chosen to handle XIR accounts (Extreme Issue Resolution Team).
• Led end-to-end training of new hires (analysts and senior analysts).
• I redesigned the training module, which eliminated redundancies and reduced the overall training duration.
• Developed coworkers' soft skills; it included effective email communication, call etiquette, reporting, and MS-Excel solutions.
• Won four "Manager’s Choice Awards." I have also received the "YAR" award five times in my tenure with Oracle, which is conferred on promising employees from the entire GFIC who display high prominence in managing business by exceeding expectations.
• designed a macro that was used by the entire Collections and Credit Team to segregate the AR file. This macro saved 45 minutes for each analyst.
• worked with the MIS Team on setting up Mail Merge, which was used by the individual collectors for sending invoices once they were generated.
• Prepared and presented detailed process documents that benefited the entire collection and credit analyst.

RESPONSIBILITIES:-

• Validated Sales and Purchase Orders and monitored credit lines and cash forecasts.
• Prepared aging reports and managed monthly statements.
• Validated disputes and processed credit memos.
• Managed email/telephone communication with customers and support teams.
• Applied cash and reconciled remittances.
• Prepared reports for management to track collector volume.
• Reduced 31+ and 180+ day invoices within set timelines.
• Reconciled tax-charged invoices and addressed invoicing exceptions.

ACCOMPLISHMENT:-

I received the Summit Award on multiple occasions during my tenure with Accenture for challenging Collection's targets.

RESPONSIBILITIES:-

• Handled customer communication via email and phone.
• Applied cash and reconciled remittances.
• Prepared reports to track collector volume flow.
• Reduced 31+ and 180+ day invoices within deadlines.
• Researched and resolved claims and deductions.
• Logged and followed up on disputes for claim clearance.