Kanchan Chauhan
Business Development Manager
Gwalior
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Business Development Manager
BrandingArea
Bangalore
02.2022 - Current
- Customized product solutions to increase customer satisfaction.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Enhanced processes to achieve lead generation goals, report on metrics and obtain KPIs.
- Identified, recommended and implemented opportunities for improvement across sales and marketing operations.
- Researched accounts and prospects to develop compelling and tailored value propositions.
- Empowered team members to be successful by fostering culture of inclusivity and collaboration.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked independently with minimal supervision.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built and cultivated long-term quality relationships with many clients by addressing needs and providing superior customer service.
Senior Business Development Manager
Ascent brand communications Pvt. Ltd.
Gwalior
01.2018 - 12.2019
- Develop a rapport with new clients and set targets for the sales team while providing support that will continually improve the relationship
- Meeting potential clients by growing, maintaining, and leveraging network to ensure a robust pipeline of opportunities
- Identify potential clients, and the decision makers within the client organization
- Developing advertising and marketing strategies and materials for the company
- Managing the creation of marketing materials, collateral, and sales support tools
- Developing and executing a media plan based on strategies discussed with and conveyed by the CEO
- Managing a team of marketing communications specialists in carrying out marketing plans
- Maintaining knowledge of marketing trends, developments, and best practices
- Ensuring that day-to-day and project-related marketing support is provided through in-house programs, brand resources, or other third-party providers
- Developing brand strategies using strong competitive, product analysis, and category insight
- Developing strategic brand plans, including objectives, strategy, and tactics, ensuring brand growth goals are met.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Branch Incharge
Accenture
Gwalior
01.2015 - 08.2017
- Manage the delivery of Customer First Service Excellence
- Conduct monthly audits and exposures monitoring cash and draw limits and security guidelines
- Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees
- Review retail branch operating policy, procedures and processes to recommend enhancements to achieve organizational & business line efficiencies and/or mitigate operational risk
- Handle the staffing, counseling and performance management of all team members
- Ensure all job functions and responsibilities are properly performed within compliance and regulation Monitor teller and platform operations and manage daily operations
- Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms
- Generating business from existing accounts and achieving profitability and increasing sales growth
- Meeting expectations of Audit and Compliance standards set by the company
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
Education
MBA - HR And Marketing
Prestige Institute of Management
Gwalior 07.2013 - 08.2015
B.Com - Business Management And Marketing
Vijayaraje Scindia Government Girls College
Gwalior 08.2010 - 07.2013
12th - Commerce
Kiddy’s Corner School
Gwalior 04.2009 - 05.2010
10th -
Ram Krishna Vidhya Mandir
Gwalior 04.2007 - 05.2008
Ph.D. - Recruitment 3.0
Jiwaji University
Gwalior 09.2021 - Current
Skills
Software Package MS-Office
Verbal and written communication
Strategic planning
Product and service sales
Sales expertise
Forecasting ability
Leadership and team building
Timeline
Business Development Manager
BrandingArea
02.2022 - Current
Ph.D. - Recruitment 3.0
Jiwaji University
09.2021 - Current
Senior Business Development Manager
Ascent brand communications Pvt. Ltd.
01.2018 - 12.2019
Branch Incharge
Accenture
01.2015 - 08.2017
MBA - HR And Marketing
Prestige Institute of Management
07.2013 - 08.2015
B.Com - Business Management And Marketing
Vijayaraje Scindia Government Girls College
08.2010 - 07.2013
12th - Commerce
Kiddy’s Corner School
04.2009 - 05.2010
10th -
Ram Krishna Vidhya Mandir
04.2007 - 05.2008