Kanchan Chavan
Thane
Summary
Highly motivated and results-driven Salon Manager with 9 years of experience in the beauty industry. Seeking a challenging position where I can utilize my leadership skills, business acumen, and passion for customer satisfaction to effectively manage a salon and contribute to its growth and success.
Overview
10
10
years of professional experience
Work History
Senior Business Executive
Enrich Salon
Thane, India
08.2022 - 02.2023
- Assisted the Salon Manager in daily operations, including staff management, customer service, and administrative tasks
- Scheduled appointments and managed the salon's appointment book to optimize stylist productivity and accommodate customer preferences
- Handled cash register operations, including processing payments, managing cash flow, and reconciling daily sales
- Secured long-term client relationships through exceptional account management and a deep understanding of their unique needs and expectations.
- Actively promoted salon services and retail products, upselling and cross-selling to maximize sales
Manager
Zorro: Silk & Salt: The Family Salon & Spa
Thane, India
07.2019 - 06.2022
- Successfully managed all aspects of salon operations, ensuring smooth daily operations and exceptional customer service
- Developed and implemented strategic business plans to drive revenue growth and meet or exceed sales targets
- Recruited, trained, and supervised a team of 20 salon staff, fostering a positive work environment and promoting teamwork and collaboration
- Conducted performance evaluations and provided coaching and feedback to employees to optimize their performance and professional development
- Implemented effective marketing strategies, including social media campaigns and partnerships with local businesses, resulting in increased salon visibility and customer base
- Oversaw inventory management, including product ordering, stock control, and monitoring product expiry dates, ensuring optimal stock levels at all times
- Handled customer inquiry, complaints, and concerns, resolving issues promptly and ensuring customer satisfaction
- Maintained a clean, organized, and aesthetically pleasing salon environment, adhering to health and safety regulations
- Prepared and managed salon budgets, including tracking expenses, controlling costs, and maximizing profitability
- Collaborated with vendors and suppliers, negotiating contracts and maintaining positive relationships to secure competitive pricing and timely delivery of products and supplies.
Manager
Zorro: The Family Salon & Spa
Thane, India
07.2013 - 06.2019
- Scheduled appointments and managed the salon's appointment book to optimize stylist productivity and accommodate customer preferences
- Handled cash register operations, including processing payments, managing cash flow, and reconciling daily sales
- Developed and maintained relationships with customers and suppliers.
- Trained new salon staff on salon policies, procedures, and customer service standards
- Actively promoted salon services and retail products, upselling and cross-selling to maximize sales
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Education
SSC -
G.S.S English High School
Thane, India03-2010
HSC -
G.S.S English High School
Thane, India02-2012
Skills
- Salon Operations Management
- Staff Recruitment
- Training and Supervision
- Sales and Revenue Generation
- Customer Service Excellence
- Team leadership and Motivation
- Budgeting and Financial Management
- Marketing and Promotional Strategies
- Inventory Management
- Problem-solving and Conflict Resolution
- Excellent Communication and Interpersonal Skills
Languages
English
Hindi
Marathi
Timeline
Senior Business Executive
Enrich Salon
08.2022 - 02.2023
Manager
Zorro: Silk & Salt: The Family Salon & Spa
07.2019 - 06.2022
Manager
Zorro: The Family Salon & Spa
07.2013 - 06.2019
SSC -
G.S.S English High School
HSC -
G.S.S English High School