Kanchan Chavan
Akola
Summary
Service desk professional with 1 year of experience providing Level 1 technical support in high-pressure environments. Proficient in incident management, user issue resolution, and utilizing tools such as ServiceNow and Active Directory. Aiming to apply technical skills and problem-solving abilities to enhance IT support operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Wipro
pune
04.2025 - 05.2026
- Logged, tracked, and resolved incidents within SLA, ensuring high customer satisfaction.
- Provided L1 technical support via calls, email, and chat using ServiceNow ticketing tool.
- Troubleshot issues related to Windows OS, MS Office 365, VPN, and hardware.
- Managed user accounts, password resets, and access in Active Directory.
- Escalated complex issues to higher support teams with proper documentation.
- Supported remote users using remote access tools.
Data Science Intern
Intern Pedia
06.2024 - 08.2024
- Increased model accuracy by 15% through feature engineering and hyperparameter tuning.
- Developed data pipeline to automate data ingestion and processing, reducing manual effort and allowing for faster insights.
- Visualized complex data using [tool] to identify hidden patterns and trends, enhancing data-driven decision-making.
- Collaborated with marketing team to implement targeted customer segmentation strategy, improving campaign effectiveness.
HTML and CSS based Home Interior Design
07.2022 - 01.2023
- Utilized HTML5 and CSS3 to create engaging, interactive web pages that enhance user experience.
- Designed and developed an interactive [type of room, e.g., kitchen, living room] interior design platform using HTML and CSS.
- Developed dynamic interface to effectively showcase diverse interior design styles and elements.
- Applied CSS to enhance visual appeal of furniture, colour palettes, and textures for improved user engagement.
Education
Bachelor of Engineering (B.E) - Computer Science and Engineering
College of Engineering and Technology
Akola06-2024
Higher Secondary (12th) - Science and Maths
Akola High School
Akola07-2020
Secondary (10th) - Science
Akola High School
Akola05-2018
Skills
- C programming
- C programming
- Python development
- JavaScript development
- Java programming
- Data science and machine learning
- ServiceNow expertise
- Active Directory management
- Windows operating system
- Microsoft Office proficiency
Certification
• C programming, Professional Institute, 02/2021-04/2021
• C++ programming, Bajaj Institute, 10/2021- 01/2022
• Data Science with AI, Naresh IT Institute, Hyderabad, 06/2024 -01/2025
• C++ programming, Bajaj Institute, 10/2021- 01/2022
• Data Science with AI, Naresh IT Institute, Hyderabad, 06/2024 -01/2025
Timeline
Associate
Wipro
04.2025 - 05.2026
Data Science Intern
Intern Pedia
06.2024 - 08.2024
HTML and CSS based Home Interior Design
07.2022 - 01.2023
Bachelor of Engineering (B.E) - Computer Science and Engineering
College of Engineering and Technology
Higher Secondary (12th) - Science and Maths
Akola High School
Secondary (10th) - Science
Akola High School