Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
KANCHAN DAS

KANCHAN DAS

KOLKATA

Summary

Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service. Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional. Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics.

Overview

16
16
years of professional experience

Work History

Deputy Manager Credit Control & Collection

DHL LOGISTICS PVT LTD
KOLKATA
04.2008 - Current
  • Reconciled customer accounts and maintained accurate records.
  • Researched and resolved discrepancies in customer accounts.
  • Analyzed credit risk for potential customers.
  • Performed collections activities, including contacting delinquent customers by phone or letter.
  • Prepared monthly aging reports to identify overdue payments.
  • Reviewed payment plans with customers to ensure timely repayment of debts.
  • Maintained financial records and updated account information as needed.
  • Assessed creditworthiness of new customers through analysis of financial statements, credit references, and other resources.
  • Initiated legal action against delinquent debtors where necessary.
  • Investigated customer queries related to invoices, payments, credits, and deductions.
  • Ensured compliance with applicable laws regarding debt collection practices.
  • Monitored customer accounts to detect fraudulent activity.
  • Provided support on all aspects of the accounts receivable process.
  • Generated regular statements of account for customers.
  • Verified accuracy of billing data prior to issuing invoices.
  • Followed up on any outstanding payments in a timely manner.
  • Handled customer inquiries regarding payment status or account balances.
  • Participated in the development and implementation of new policies and procedures relating to credit control operations.
  • Updated customer accounts and processed payments.
  • Received information about disputes and responded to incidents calmly to develop effective resolutions.
  • Checked on payments and convey options by reaching out to customers using various means.
  • Provided information on credit terms and conditions.

Education

Commerce Graduate - Diploma in Financial Accounting System

Vivekananda Palli Kishore Bharati High School
Kolkata

Skills

  • Performance Improvements
  • Quick decision-making abilities
  • Sales and Marketing
  • Sound skills in sales

Accomplishments

  • Achiever of the Quarter, Achiever of the Year,

Timeline

Deputy Manager Credit Control & Collection

DHL LOGISTICS PVT LTD
04.2008 - Current

Commerce Graduate - Diploma in Financial Accounting System

Vivekananda Palli Kishore Bharati High School

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KANCHAN DAS