Kanchan Dua

Led diverse projects on health system strengthening, health systems assessment, health insurance, health strategy and policy, healthcare quality, public health, medical devices, public-private partnerships, etc.

Worked alongside clients, including Asian Development Bank, International Finance Corporation, Bill & Melinda Gates Foundation, National Health Authority, India Health Action Trust, multiple state and central governments, etc.

• Led strategic initiatives to enhance client service delivery across multiple sectors.
• Developed and implemented training programs for team members to improve performance.
• Collaborated with cross-functional teams to drive project efficiency and alignment.
• Managed client relationships, ensuring effective communication and satisfaction throughout projects.
• Facilitated workshops to foster collaboration and innovation among staff members.

• Deployed at the National Health Authority for scheme convergence with Ayushman Bharat.
• Aligned with the Health Policy and Quality Assurance division at the National Health Authority.
• Formulation of scheme-specific Health Benefit Packages under the Scheme Convergence Program.
• Coordinate and liaison with all stakeholders.
• Capacity Building of stakeholders for ongoing/onboarded schemes
• Grievance Redressal for the ongoing schemes

• Quality Head and NABH Accreditation Coordinator.
• Implementation of NABH standards in the institute.
• Led the quality initiatives, strategy formulation, capacity-building initiatives, and operational workflows during the COVID pandemic.
• Training of hospital staff on NABH standards.
• Led the implementation of the staff safety standards across the hospital

• Implementation of JCI standards in the hospital.
• Successful completion of the JCI survey at Indraprastha Apollo Hospitals in 2017, the first JCI survey at Apollo Ahmedabad in 2016, and the first JCI survey at Apollo Navi Mumbai in 2017.
• Monitor and improve the clinical indicators (ACE scores) for the hospital.
• Training and capacity building of hospital staff on JCI standards.
• Organize and conduct the 5S campaign across the hospital, and ensure that the initiatives are sustained.
• Root cause analysis for high-scoring process deviation.

• Center Head for the hospital.
• Coordinated daily operations to ensure efficient workflow and service delivery.
• Assisted in developing operational strategies to enhance productivity and quality.
• Regular training of staff on company policies, procedures, and operational standards.
• Implemented process improvements to streamline operations and reduce waste.
• Monitored staff performance and provided constructive feedback for development.
• Supported management in preparing reports on operational performance and trends.
• Quality assurance.

Support in conducting inspections of hospitals across the country for accreditation with the National Board of Examinations.

Support in setting of accreditation criteria for hospitals to conduct postgraduate medical courses in India.

Study the hospital protocols and functioning (both OPD and IPD), and second-line decision-making on granting the accreditation to the hospital.

Support in conducting medical examinations (both undergraduate and postgraduate levels) across the country.

Conduct various CMEs and conferences, including weekly talk shows for medical professionals.

• Clinical patient treatment and care.
• Infection Control management